At a Glance
- Tasks: Lead a team to manage and resolve customer complaints in regulated finance.
- Company: Nucleus Financial, a leader in UK financial services.
- Benefits: Competitive salary, leadership development, and a supportive work environment.
- Other info: Join a dynamic team focused on compliance and customer satisfaction.
- Why this job: Make a real difference by improving customer experiences in finance.
- Qualifications: Proven experience in complaints management and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Nucleus Financial is looking for a Complaints Operations Manager to oversee the day-to-day complaints handling, ensuring effective resolution in line with regulatory standards.
The ideal candidate will have proven experience in managing a complaints operation within UK financial services and demonstrate strong leadership skills.
Responsibilities include managing a team, ensuring compliance with FCA regulations, and improving processes to deliver excellent customer outcomes.
Qualifications such as leadership certifications and financial services credentials will be required.
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Senior Complaints Operations Lead – Regulated Finance employer: Nucleus Financial
Nucleus Financial is an exceptional employer, offering a dynamic work environment where your leadership skills can truly shine. With a strong commitment to employee development and a culture that prioritises compliance and customer satisfaction, you will have the opportunity to grow within the regulated finance sector while making a meaningful impact. Located in the heart of the UK financial services industry, we provide our team with unique advantages, including access to industry-leading training and a collaborative atmosphere that fosters innovation.
