Commercial Delivery Manager

The primary purpose of Commercial Delivery Manager is to support the Commercial Delivery Team. They will play a key role in managing governance and business management activities, along with supporting the Head of Commercial Planning with strategic projects and initiatives. The role holder will be responsible for managing issues arising across the Commercial teams and supporting the Commercial Management Team with content creation and governance of (adhoc and planned) team MI and reporting. They will establish a broad knowledge of all departments, understanding our advisors and customers, and the subsequent flow of work between departments to meet their needs. The role requires excellent written and verbal communication skills, active project management and problem‑solving skills with an analytical and inquisitive mind. They will be required to build and maintain relationships across the business, working closely with senior management.

Key Accountabilities

• Manage Commercial governance process, supporting the delivery and reporting of key Commercial MI and narrative, to sufficiently inform key stakeholders (e.g., Board, ExCo, Commercial Committee).
• Own people and engagement plan across CCO; incl. creating, curating, and managing agenda and content related activities.
• Support the Head of Commercial Planning and Commercial Delivery Director in management and delivery of key strategic projects; creating clear and concise reports and recommendations, and owning delegated workstreams, where required.
• Act as key resource for Commercial Management Team, maintaining strong relationships with senior management and providing support across number of adhoc and planned activities.
• Support the Commercial management team to ensure records are actively maintained with regards to risks, issues and controls and appropriate monthly reports issued.
• Represent Commercial Team interests in working groups and forums, as required.
• Continuously role model Nucleus’ values, and inspire others to do the same.

Competencies

• Visionary mindset, not afraid to challenge the norm.
• Analytical, with high attention to detail.
• Collaboration and facilitation skills and building strong relationships.
• Excellent verbal and written communication skills.
• Strong organisation skills and capacity to multi‑task across multiple workstreams.
• Resilient, with the ability to manage own delegated workload and take initiative.
• Willingness to try new things and embrace change.
• Not afraid to speak up and provide valuable input and challenge.

Knowledge and Experience

• Experience of developing strategic, executive level papers.
• Experience working in a fast‑paced environment and knowledge of project management disciplines and best practice.
• Ideally consultative background with some exposure to/engagement with senior stakeholders.
• Ability to build and maintain strong relationships with stakeholders at all levels.
• A broad background within financial services; experience of adviser or D2C platform market(s) desirable.

Values and Behaviours

• Positively demonstrate the Nucleus values and behaviours.
• Ensure compliance with Code of Conduct at all times.

Inclusion and diversity

As with most things in life, who cares, wins. We really care about inclusion. For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future‑relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector. More diversity means broader experience, a wider set of perspectives and a better collective ability to problem‑solve. It means being more representative of customer groups, which supports areas such as product development.