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For Companies At a Glance
- Tasks: Manage client queries and provide top-notch customer service via phone, email, and live chat.
- Company: Join Nucleus Financial Platforms, a leader in making retirement rewarding and inclusive.
- Benefits: Enjoy flexible working options, a non-contributory pension, bonuses, and health initiatives.
- Why this job: Be part of a supportive team focused on growth, personal development, and positive culture.
- Qualifications: Must be organised, reliable, and skilled at multitasking; previous pension platform experience is a plus.
- Other info: This role offers opportunities for career progression in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
About the role
We’re looking for customer-obsessed and organized individuals to join our Client Solutions department. The Client Relations Administrator plays a key role in managing designated firms and handling customer queries via phone, email, and live chat. Providing exceptional customer service is fundamental, balancing client needs with workload management. You will join a collaborative team that supports growth and development, with opportunities for career progression.
About you
You are reliable, highly organized, and skilled at multitasking. You work well in teams and take pride in delivering excellent customer service. Previous pension platform experience is desirable. You enjoy being proactive, driving improvements, managing your workload, and contributing to a positive culture. You are accountable, eager to learn, and committed to personal development.
About us
We are the Nucleus Financial Platforms group, dedicated to making retirement more rewarding. We prioritize our people, fostering a culture of partnership, collaboration, and social responsibility. We value diversity and inclusion, believing they enhance our ability to serve our customers and innovate. We offer comprehensive benefits, including a non-contributory pension, bonus, parental leave, health initiatives, and flexible working options.
Client Relations Administrator employer: Nucleus Financial
Contact Detail:
Nucleus Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Administrator
✨Tip Number 1
Familiarise yourself with the company culture at Nucleus Financial Platforms. Understanding their values around collaboration and social responsibility can help you align your responses during interviews, showcasing how you fit into their team.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries via phone, email, and live chat. Practising common scenarios can prepare you to demonstrate your ability to manage client needs effectively during the interview.
✨Tip Number 3
If you have previous experience with pension platforms, be ready to discuss specific examples of how you've used that knowledge to improve client relations. This will show your proactive approach and understanding of the industry.
✨Tip Number 4
Network with current or former employees of Nucleus Financial Platforms on professional platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to highlight during your application process.
We think you need these skills to ace Client Relations Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Client Relations Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any previous roles related to client relations or pension platforms. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have demonstrated excellent customer service and your ability to manage multiple tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nucleus Financial
✨Showcase Your Customer Service Skills
As a Client Relations Administrator, exceptional customer service is key. Prepare examples of how you've handled customer queries in the past, especially in challenging situations. Highlight your ability to remain calm and professional while resolving issues.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, such as task lists or project management software.
✨Emphasise Team Collaboration
Since the position involves working within a team, be prepared to talk about your experience in collaborative environments. Share instances where you contributed to team success or helped improve team dynamics, showcasing your ability to work well with others.
✨Express Your Eagerness to Learn
The company values personal development, so convey your enthusiasm for learning and growing in your role. Discuss any relevant training or courses you've undertaken and how you plan to continue developing your skills in the future.
