Business Analyst

About the role

Nucleus is undertaking a significant Transformation that changes our platform technology and organisational structure, whilst migrating clients and assets to the new platform as part of a major outsourcing agreement with FNZ. This role is a 12-month FTC covering maternity leave, responsible for delivering programme analysis across process, people, and systems, readiness, and migration workstreams, helping bridge the gap between business needs and technical solutions. Working alongside colleagues in Transformation, Technology, and the wider Business teams, this role helps realise our core strategic objective of delivering a new platform by investigating business situations and evaluating options for improvement, ensuring they meet business needs. You will work closely with third parties to maximise change delivery effectiveness. It is paramount that the role strives to deliver quality and meeting delivery targets, bringing together cross-functional teams for success.

Main responsibilities

• Assessing internal change requests and using platform knowledge to ensure problem statements are well-understood.
• Applying analysis techniques to elicit business requirements and inform discussions on approaches and solutions.
• Facilitating and leading requirements workshops to gather key deliverables, using effective questioning for comprehensive understanding.
• Producing quality analysis outputs such as Business Requirements documents, Change Request templates, and Business Process models.
• Analyzing 'as-is' and 'to-be' processes and creating process maps to visualize improvement opportunities.
• Coordinating review and sign-off of solution documentation to ensure fitness for purpose.
• Feeding into scoping and implementation of evidence provision with the test team.
• Considering regulatory compliance obligations, including Consumer Duty.
• Liaising with internal and external stakeholders.
• Seeking continuous improvement and self-development opportunities.
• Completing mandatory training within required timescales.
• Ensuring compliance with project governance, reporting, and tracking, and delivering good customer outcomes.
• Demonstrating Nucleus values and behaviors.
• Ensuring compliance with the Code of Conduct at all times.

About you

• Experience in financial services, ideally in platforms and technical change.
• An analytical mindset.
• Naturally curious.
• A problem solver.
• Collaborative.
• Strong interpersonal skills.
• Adaptable and flexible.
• Organized.
• Strong attention to detail.
• Professional and positive attitude.

A little about us

We are the Nucleus Financial Platforms group, committed to making retirement more rewarding. We prioritize people—our colleagues, advisers, and customers—believing that partnership and collaboration lead to the best outcomes. We’ve shaped our platform with this ethos and continue to innovate. Our ambition is to create a platform with a difference, putting the customer at the center, even if it means tearing up the rule book. Our culture emphasizes making a real difference, being rewarded, and enjoying work.

Inclusion and diversity at Nucleus

We care deeply about inclusion. It’s embedded in our culture and essential to our future relevance. Diversity broadens experience, perspectives, and problem-solving capabilities, and helps us better serve our customer groups. We are committed to creating a fair, balanced, and transparent financial services sector. We offer a generous benefits package, including a non-contributory pension, bonus, enhanced parental leave, paid emergency leave, health and wellbeing initiatives, and flexible working options.

If you’d like to learn more about us or the role, contact our recruitment team.