Application Support Analyst

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Job Description

Responsible for taking accountability and control of any incidents and problems that arise on our platforms. Provides vital business and system support for our platforms, and all other planned developments. Works collaboratively with our internal and external development teams to provide feedback into analysis and testing as part of a continuous improvement cycle.

Knowledge

• Possesses a good understanding of platform landscape and core aspects of the overall business, platforms and investment products.
• Demonstrates a good understanding of the commercial agreements with our outsourced partners.
• Has a good understanding of the architectural solution, split between internal development, Bravura and Genpact surround technology.
• Has knowledge of the integrations our platforms have available.
• Has good knowledge and understanding of web‑based technology.
• Is familiar with and has a good understanding of IFA back‑office systems.

Skills

• Fosters strong relationships, working closely with other departments to develop understanding of the business.
• Possesses curiosity and eagerness to develop product knowledge.
• Problem solving.
• Incident reporting and problem management.
• Is competent using Excel and JIRA.
• Presenting reasoned analysis, choices and recommendations to senior stakeholders – both verbal and written.

Accountability and Delivery

• Responsible for the day‑to‑day management and oversight of production, including batch processing, system availability and maintenance releases.
• Manages third‑party suppliers including platform technology and our Integrate API services against service level agreements.
• Investigates all data configuration and potential software change or process change to resolve any issues.
• Collaborates with administrators, software providers and wider business to achieve quick and reliable resolutions or implements workarounds while solutions are worked on.

Inclusion and Diversity at Nucleus

We care about inclusion and diversity. It is not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. We believe it is a commercial imperative and is essential for creating a fair, balanced and transparent financial services sector.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology