Nucleus Financial Platforms group in Ipswich is seeking a Case Manager to investigate, resolve, and respond to customer complaints in line with FCA DISP rules and internal procedures. You will conduct fair investigations, draft clear responses, maintain customer contact, and contribute to MI reporting while working with product, operations, legal and compliance teams.
The role emphasizes attention to detail, strong written and verbal communication, and the ability to manage your own caseload to
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Complaints Case Manager — Flexible Hours (FCA) in Ipswich employer: Nucleus-Financial-Group
Nucleus Financial Platforms is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of London. Employees benefit from comprehensive professional development opportunities, a supportive environment for career growth, and the chance to make a meaningful impact in the pensions and wealth management sector. With a focus on stakeholder engagement and teamwork, Nucleus fosters a rewarding atmosphere where your contributions are valued and recognised.
