Nucleus Financial Group in the UK is hiring a Case Manager to investigate, resolve, and respond to customer complaints in line with FCA DISP rules and internal procedures. You will identify root causes, offer appropriate redress, and work with multiple teams to drive service improvement.
The role demands strong communication, meticulous investigation, and the ability to manage a caseload to meet deadlines, while upholding regulatory commitments and customer-focused outcomes.
#J-18808-Ljbffr
Complaint Case Manager – Financial Services (Flexible) in Ipswich employer: Nucleus-Financial-Group
Nucleus Financial Platforms is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of London. Employees benefit from comprehensive professional development opportunities, a supportive environment for career growth, and the chance to make a meaningful impact in the pensions and wealth management sector. With a focus on stakeholder engagement and teamwork, Nucleus fosters a rewarding atmosphere where your contributions are valued and recognised.
