At a Glance
- Tasks: Deliver top-notch support to customers and ensure smooth operations.
- Company: Join a mission-driven biotech company focused on improving human health.
- Benefits: Competitive salary, bonuses, private medical insurance, and generous leave.
- Other info: Hybrid working model with opportunities for professional development and team events.
- Why this job: Make a real impact in a dynamic, science-driven environment.
- Qualifications: Experience in customer service, ideally in biotech, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.
We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers. As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery. This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service. This role follows a hybrid working model, with a minimum of 3 days per week in our Cambridge office and up to 2 days working from home. This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting‑edge science, we’d love to hear from you.
About the role
- Provide first‑class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations.
- Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey.
- Collaborate effectively with cross‑functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations.
- Work closely with the UK‑based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations.
- Assist in the implementation and continuous improvement of customer service processes, tools, and workflows.
- Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements.
- Support order processing and logistics coordination to ensure a seamless experience for our customers.
- Manage escalated customer issues with empathy and professionalism, seeking solutions that balance customer satisfaction with business needs.
Experience
- Experience in a customer service or customer operations role, ideally within the biotech or life sciences sector.
- Strong interest in science, biology, or related fields; familiarity with research laboratory products and/or equipment is an advantage.
- Proven ability to work independently and manage multiple tasks in a fast‑paced, evolving environment.
- Comfortable using CRM and ERP systems; experience with platforms such as Salesforce and IFS is a plus.
- Excellent written and verbal communication skills, with a strong attention to detail and customer‑first mindset.
- A collaborative team player with the ability to work cross‑functionally and across time zones.
- Demonstrated problem‑solving ability and a proactive approach to improving the customer experience.
- Experience supporting customers internationally is desirable.
What we offer
- Company bonus scheme of 5%
- Life insurance
- Private medical insurance and cash plan
- 25 days' annual leave + Bank Holidays
- Enhanced employer's pension contributions
- Enhanced maternity and paternity Leave
- Investment in professional development and learning
- Access to amenities on Vision Park and in Histon
- Fresh fruit, tea, coffee, and snacks in the office
- Organised team events
Customer Service Specialist in Cambridge employer: Nuclera Nucleics Ltd
Nuclera is an exceptional employer, offering a dynamic and science-driven work environment in the heart of Cambridge. As a Customer Service Specialist, you will benefit from a supportive culture that prioritises employee growth through professional development opportunities, competitive salaries, and a comprehensive benefits package including private medical insurance and enhanced leave policies. Join us to make a meaningful impact on global health while enjoying a collaborative atmosphere and the flexibility of a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Cambridge
✨Get Involved in Local Research Communities
Tap into local biotechnology meetups and research forums. These are great places to mingle with industry professionals, share your passion, and even discover unadvertised job openings. It's all about getting your face known in the field!
✨Leverage University Alumni Networks
If you're a recent grad, don’t underestimate the power of your university’s alumni network! Reach out to alumni working in biotechnology to gather tips about job openings at companies like Nuclera Nucleics Ltd. You'd be surprised how willing people are to help out a fellow grad!
✨Show Off Your Projects
Curate a portfolio showcasing any research projects or internships you've completed in biotechnology. This tangible evidence of your skills can really impress employers when you chat with them at networking events or interviews. It's about making that killer first impression!
✨Stay Up-to-Date with Industry Trends
Biotech is a fast-paced field, so keeping yourself updated with the latest advancements is crucial. Attend industry conferences, webinars, or workshops to broaden your knowledge and meet potential employers. Plus, it’ll give you fantastic talking points for your interviews at places like Nuclera Nucleics Ltd!
We think you need these skills to ace Customer Service Specialist in Cambridge
Some tips for your application 🫡
Show Off Your Lab Skills:In the biotechnology field, it's super important to highlight your lab experience in your CV. Be sure to mention specific techniques or instruments you've mastered (think PCR, gel electrophoresis, etc.) and any relevant projects you've worked on. This will show Nuclera Nucleics Ltd that you have the hands-on skills they need.
Tailor Your Technical Skills:Make sure to emphasise your technical skills, especially those relevant to the biotechnology sector. Include any software tools or programming languages you've used, like R or Python for data analysis, which could be key for this role at Nuclera Nucleics Ltd.
Craft a Compelling Cover Letter:Since this is a full-time role, your cover letter should reflect not only your passion for biotechnology but also your long-term career ambitions. Share why you're excited about the work that Nuclera Nucleics Ltd does and how you envision contributing to their goals. This shows that you’re not just looking for any job, but you're genuinely invested in this opportunity.
Include Your Papers and Projects:If you've published any papers or contributed to significant projects, mention them! These documents can boost your application and provide tangible evidence of your expertise in the biotechnology field. Don’t forget to link to any relevant publications or project summaries—this can set you apart from other candidates.
How to prepare for a job interview at Nuclera Nucleics Ltd
✨Brush Up on Lab Techniques
Since you're eyeing a full-time gig in biotechnology, make sure you're well-versed in the lab techniques relevant to the role. Be ready to talk about PCR, CRISPR, or any specific methods mentioned in the job description at Nuclera Nucleics Ltd. You might even be asked to demonstrate your understanding of these processes.
✨Know Your Bioinformatics Tools
Get comfortable with bioinformatics tools that are commonly used in the industry, like BLAST or Bioconductor. These are key in biotechnology, and having hands-on experience or at least familiarity can set you apart. Prepare to discuss any relevant projects you've worked on, especially if they involved data analysis or genomic research.
✨Show Your Teamwork Skills
Biotech often involves collaboration across multiple disciplines. Be ready to share stories that highlight your teamwork and communication skills, especially in research projects. Think about working with different teams at university or any internships – this is where you can show how well you fit into Nuclera Nucleics Ltd's culture.
✨Research Recent Biotech Innovations
Stay updated on the latest trends and breakthroughs in biotechnology. Knowing what's happening in the field can help you engage in more meaningful discussions during your interview. Bring up recent articles or advancements that excite you, especially those related to the work being done at Nuclera Nucleics Ltd. This shows your passion for the industry!
