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For Companies At a Glance
- Tasks: Lead teams in patient transport, logistics, and front-of-house services.
- Company: Join UCLH, a top NHS trust known for staff satisfaction and sustainability.
- Benefits: Enjoy flexible working options and a commitment to net-zero emissions.
- Why this job: Make a real impact on patient care while working in a supportive environment.
- Qualifications: Team leadership experience in Patient Transport Services is preferred.
- Other info: Be part of a diverse team across eight sites, dedicated to excellence.
The predicted salary is between 43200 - 72000 £ per year.
The Transport Services Operational Manager (TSOM) is a dynamic role operating across all Trust Sites and services within UCLH. As the TSOM, you will lead three distinct teams: our patient transport service for local and national patients, our Pharmacy and CSSD delivery and distribution service, and our front-of-house interface between patients/visitors and the Patient Transport and Disabled Parking Services.
Key Responsibilities:
- Patient Transport: Managing a national service that brings eligible patients to and from appointments, transfers, discharges, and between sites or other hospitals within the UK. Responsible for the bookings team and liaising with third-party providers.
- Logistics Service: Ensuring daily delivery of products from the pharmacy distribution hub and CSSD service to Trust sites, and managing nationwide medical equipment deliveries and collections.
- Front of House: Leading a team of Patient Transport Liaison Officers to manage the interface with patients and visitors.
The successful candidate must be an articulate and effective communicator, capable of managing multiple teams and liaising with clinical, non-clinical, internal, and external stakeholders. They should demonstrate high attention to detail, motivate teams, and ensure compliance with NHSE eligibility criteria. Regular performance reviews, collaboration with contracted providers, and adherence to financial and governance standards are essential.
The role also involves managing the logistics fleet, supporting business continuity, and improving internal processes. The TSOM will oversee service performance, KPIs, and incident management, contributing to the trust’s mission of delivering top-quality patient care, education, and research.
UCLH serves a diverse population across eight sites, providing complex and specialist services, with a strong commitment to sustainability and achieving net-zero emissions by 2031 (direct) and 2040 (indirect).
We seek individuals aligned with our values and strategic objectives, ideally with team leadership experience in Patient Transport Services. Join us and be part of the best NHS trust to work for in England, recognized for staff satisfaction and flexible working options.
Transport Services Operational Manager employer: Nuclearinst
Contact Detail:
Nuclearinst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Services Operational Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and requirements of patient transport services. Understanding the nuances of managing logistics and patient interactions will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the healthcare logistics field. Attend relevant events or join online forums to connect with others who have experience in similar roles, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to motivate and guide teams will resonate well with the hiring managers.
✨Tip Number 4
Research UCLH's commitment to sustainability and patient care. Being able to discuss how your values align with theirs will show that you're not just looking for a job, but are genuinely interested in contributing to their mission.
We think you need these skills to ace Transport Services Operational Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Transport Services Operational Manager position. Highlight how your experience aligns with managing patient transport services and logistics.
Tailor Your CV: Customise your CV to reflect relevant experience in team leadership, communication skills, and compliance with healthcare standards. Use specific examples that demonstrate your ability to manage multiple teams and liaise with various stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your alignment with UCLH's values. Mention your experience in patient transport services and how you can contribute to their mission of delivering top-quality care.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Nuclearinst
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Transport Services Operational Manager role. Familiarise yourself with the key responsibilities, such as managing patient transport services and logistics. This will help you articulate how your experience aligns with the job.
✨Showcase Your Communication Skills
As an effective communicator is crucial for this role, prepare examples that demonstrate your ability to liaise with various stakeholders. Think about times when you successfully managed teams or resolved conflicts, and be ready to discuss these during the interview.
✨Highlight Your Leadership Experience
Since the role involves leading multiple teams, be prepared to talk about your leadership style and experiences. Share specific instances where you motivated a team or improved performance, especially in a healthcare or transport context.
✨Align with UCLH Values
Research UCLH's values and strategic objectives, particularly their commitment to sustainability and patient care. During the interview, express how your personal values align with theirs, and provide examples of how you've contributed to similar goals in your previous roles.
