Transport Services Operational Manager

The Transport Services Operational Manager (TSOM) is a dynamic role operating across all Trust Sites and services within UCLH. As the TSOM, you will lead three distinct teams: our patient transport service for local and national patients, our Pharmacy and CSSD delivery and distribution service, and our front-of-house interface between patients/visitors and the Patient Transport and Disabled Parking Services.

Key Responsibilities:

1. Patient Transport: Managing a national service that brings eligible patients to and from appointments, transfers, discharges, and between sites or other hospitals within the UK. Responsible for the bookings team and liaising with third-party providers.
2. Logistics Service: Ensuring daily delivery of products from the pharmacy distribution hub and CSSD service to Trust sites, and managing nationwide medical equipment deliveries and collections.
3. Front of House: Leading a team of Patient Transport Liaison Officers to manage the interface with patients and visitors.

The successful candidate must be an articulate and effective communicator, capable of managing multiple teams and liaising with clinical, non-clinical, internal, and external stakeholders. They should demonstrate high attention to detail, motivate teams, and ensure compliance with NHSE eligibility criteria. Regular performance reviews, collaboration with contracted providers, and adherence to financial and governance standards are essential.

The role also involves managing the logistics fleet, supporting business continuity, and improving internal processes. The TSOM will oversee service performance, KPIs, and incident management, contributing to the trust’s mission of delivering top-quality patient care, education, and research.

UCLH serves a diverse population across eight sites, providing complex and specialist services, with a strong commitment to sustainability and achieving net-zero emissions by 2031 (direct) and 2040 (indirect).

For full details, please refer to the attached Job Description. We seek individuals aligned with our values and strategic objectives, ideally with team leadership experience in Patient Transport Services.

Join us and be part of the best NHS trust to work for in England, recognized for staff satisfaction and flexible working options. For more information, visit our websites on flexible working and why choose UCLH.

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