At a Glance
- Tasks: Be the first point of contact for IT support and resolve technical issues.
- Company: Join Babcock, a leader in defence, aerospace, and engineering.
- Benefits: Enjoy competitive salary, generous holiday, and flexible working options.
- Other info: Great opportunities for long-term career development and hybrid working.
- Why this job: Kickstart your IT career in a dynamic, fast-paced environment.
- Qualifications: Customer service experience and a willingness to learn are essential.
The predicted salary is between 30000 - 40000 £ per year.
Be the First Line of Defence in a Fast-Paced Tech Environment. At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Representative at our Lakeside site, near Portsmouth, Hampshire.
The role
As a Customer Service Representative, you’ll have a role that’s out of the ordinary. This is an opportunity to build your career in IT. You’ll be the first point of contact for IT support across Babcock’s UK and international operations. This is a customer‑facing role where your expertise and communication skills will help resolve issues quickly and efficiently, ensuring our teams can continue delivering critical services in defence, aerospace and engineering.
Responsibilities
- Answering incoming contacts including calls and live chat, logging and updating tickets to agreed standards
- Using active listening to understand and prioritise customer needs against SLAs
- Diagnosing and resolving technical issues using first line fix criteria
- Escalating incidents to 2nd and 3rd line support when needed
- Delivering exceptional customer service and meeting performance targets
This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices and provides hybrid working arrangements.
Essential experience
- Proven experience in delivering excellent customer service in any industry either over the phone or a face‑to‑face role will be considered
- Strong customer service skills, both face‑to‑face and over the phone
- Ideally you will have experience using a Service Management system to manage incidents and requests
- Confident IT user with the ability to apply technical fixes using standard IT toolsets or learn how to do so
- Skilled in active listening and problem analysis
Qualifications
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and trade control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10‑days special paid leave
- Holiday Trading to buy or sell annual leave
- ‘Be Kind Day’ paid volunteering leave
- Flexible working options where business needs allow
- A dynamic working environment with long‑term career development opportunities
IT Helpdesk Specialist – First‑Line Support (Hybrid) in Portsmouth employer: Nuclearinst
At Babcock, we pride ourselves on being an exceptional employer, offering a dynamic working environment that fosters career growth and development in the IT sector. Our Lakeside site near Portsmouth provides a supportive culture with flexible hybrid working arrangements, generous benefits including a matched pension scheme and health consultations, and unique opportunities for volunteering and professional development. Join us to be part of a team dedicated to delivering critical services in defence, aerospace, and engineering while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Specialist – First‑Line Support (Hybrid) in Portsmouth
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend tech meetups, or join online forums. The more connections you make, the better your chances of landing that IT Helpdesk Specialist role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common IT support scenarios with a friend. This will help you feel more confident when you're on the phone or live chat.
✨Tip Number 3
Show off your problem-solving skills! Prepare some examples of how you've tackled technical issues in the past. Being able to demonstrate your ability to diagnose and resolve problems will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us at Babcock. Plus, it shows you're proactive and keen to be part of our team.
We think you need these skills to ace IT Helpdesk Specialist – First‑Line Support (Hybrid) in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Specialist role. Highlight any customer service experience and technical skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've delivered excellent customer service and resolved technical issues in the past.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Nuclearinst
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Customer Service Representative and how they relate to IT support. This will help you articulate how your skills and experiences align with what the company is looking for.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've delivered excellent customer service in the past. Think of situations where you resolved issues effectively or went above and beyond for a customer. This will demonstrate your capability to handle the demands of the position.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. Respond thoughtfully to their questions, showing that you can prioritise customer needs, which is crucial for the role.
✨Prepare for Technical Questions
Brush up on basic IT concepts and common technical issues you might encounter in a first-line support role. Be prepared to discuss how you would diagnose and resolve these issues. Showing confidence in your technical abilities will reassure the interviewer that you can handle the challenges of the job.
