At a Glance
- Tasks: Be the first point of contact for IT support and resolve customer issues efficiently.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Enjoy generous holidays, flexible working, and a matched pension scheme.
- Other info: Dynamic environment with excellent long-term career development opportunities.
- Why this job: Kickstart your career in IT while making a real difference in defence and aerospace.
- Qualifications: Customer service experience and a willingness to learn are key.
The predicted salary is between 30000 - 40000 £ per year.
Location: Portsmouth, Hampshire & Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Be the First Line of Defence in a Fast-Paced Tech Environment
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Representative at our Lakeside site, near Portsmouth, Hampshire.
The role
As a Customer Service Representative, you’ll have a role that’s out of the ordinary. This is an opportunity to build your career in IT. You’ll be the first point of contact for IT support across Babcock’s UK and international operations. This is a customer‑facing role where your expertise and communication skills will help resolve issues quickly and efficiently, ensuring our teams can continue delivering critical services in defence, aerospace and engineering.
Responsibilities
- Answering incoming contacts including calls and live chat, logging and updating tickets to agreed standards
- Using active listening to understand and prioritise customer needs against SLAs
- Diagnosing and resolving technical issues using first line fix criteria
- Escalating incidents to 2nd and 3rd line support when needed
- Delivering exceptional customer service and meeting performance targets
This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices and provides hybrid working arrangements.
Essential experience
- Proven experience in delivering excellent customer service in any industry either over the phone or a face‑to‑face role will be considered
- Strong customer service skills, both face‑to‑face and over the phone
- Ideally you will have experience using a Service Management system to manage incidents and requests
- Confident IT user with the ability to apply technical fixes using standard IT toolsets or learn how to do so
- Skilled in active listening and problem analysis
Qualifications
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and trade control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10‑days special paid leave
- Holiday Trading to buy or sell annual leave
- ‘Be Kind Day’ paid volunteering leave
- Flexible working options where business needs allow
- A dynamic working environment with long‑term career development opportunities
Customer Service Representative in Portsmouth employer: Nuclearinst
At Babcock, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters career growth and development in the IT sector. Located at our Lakeside site near Portsmouth, Hampshire, we provide competitive salaries, generous benefits, and flexible hybrid working arrangements, ensuring our employees can thrive both personally and professionally while contributing to critical services in defence, aerospace, and engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Babcock and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your active listening skills. During the interview, make sure to listen carefully to the questions asked. This will not only help you answer better but also demonstrate your customer service skills right from the start.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues for customers. This will highlight your capability to handle the technical challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Representative in Portsmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer service, whether it's over the phone or face-to-face. We want to see how you've gone above and beyond to help customers in the past!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific skills or experiences that relate directly to the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nuclearinst
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Representative role. Familiarise yourself with the responsibilities, especially around active listening and technical issue resolution. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Whether it's over the phone or face-to-face, be ready to discuss how you handled challenging situations and what you learned from them. This will highlight your suitability for the role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are engaged in the conversation. It’s a key skill for the role, so demonstrating it in the interview can set you apart.
✨Be Ready for Technical Questions
Since this role involves diagnosing technical issues, brush up on basic IT concepts and common troubleshooting steps. Be prepared to answer questions about how you would approach resolving a technical problem. Showing confidence in your IT skills will reassure the interviewer of your capability.
