At a Glance
- Tasks: Deliver exceptional customer service and coordinate vehicle bookings in a dynamic environment.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Enjoy generous holidays, pension scheme, health checks, and volunteering days.
- Other info: Flexible working options available; inclusive culture where everyone can thrive.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: GCSEs in English and Maths; strong communication and organisational skills required.
The predicted salary is between 26227 - 26227 € per year.
Location: Stoke Gifford, Bristol
Compensation: £26,227.50 + Weekend Premium
Role Type: Full time / Fixed Term Contract
Deliver great customer service in a fast‑paced operational environment. At Babcock, we’re working to create a safe and secure world, together. We’re looking for a Customer Service Advisor to join our Land business, based on site in Bristol. This is an engaging, customer‑facing role that goes beyond traditional customer service. You’ll support 24/7 vehicle operations, act as a key point of contact for customers and suppliers and help coordinate vehicle bookings and services from start to finish.
The role:
- As a Customer Service Advisor, you’ll be part of a busy Service Centre team providing telephony and administrative support across vehicle bookings, maintenance, incidents, and supplier coordination.
- You’ll play a key role in ensuring customers receive a professional, efficient service while meeting performance, compliance, and service standards.
Day-to-day, you will:
- Act as a first point of contact for customers, providing professional and timely support.
- Manage vehicle booking requests and coordinate services using internal systems.
- Liaise with suppliers and customers to confirm arrangements and provide updates.
- Accurately record all activity to support invoicing, compliance, and performance reporting.
- Work to agreed KPIs while following health, safety, and corporate governance procedures.
This is a full‑time, fixed‑term role (12 months), working 37.5 hours per week on a rota covering 5 out of 7 days (Monday to Sunday), with shifts between 08:00 and 18:00.
Essential experience of the Customer Service Advisor:
- A customer‑focused approach with clear and confident communication skills.
- Good organisational skills and the ability to manage multiple tasks.
- Confidence using IT systems and Microsoft Office applications.
- A proactive team player with a problem‑solving mindset.
Qualifications for the Customer Service Advisor:
- Educated to GCSE level (or equivalent), including English and Maths.
Security Clearance:
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
What we offer:
- Generous holiday allowance.
- Matched contribution pension scheme, with life assurance.
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
- Employee shopping savings portal.
- Payment of Professional Fees.
- Reservists in the armed forces receive 10-days special paid leave.
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 29/05/2026
Customer Service Advisor employer: Nuclearinst
At Babcock, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. As a Customer Service Advisor in Stoke Gifford, Bristol, you'll enjoy generous benefits such as a matched contribution pension scheme, flexible working options, and opportunities for professional development, all while contributing to a mission of creating a safe and secure world. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Babcock. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and be ready to share specific examples that highlight your skills and problem-solving abilities.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and helps you feel more confident. Plus, it sets a positive tone right from the start!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've gone above and beyond for customers in the past, and let your personality shine through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Nuclearinst
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at Babcock. Familiarise yourself with their operations, especially around vehicle bookings and customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires clear and confident communication, practice articulating your thoughts. You might want to prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your customer-focused approach and problem-solving mindset.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. Think of specific instances where you juggled various responsibilities, especially in a fast-paced environment. Highlighting your organisational skills will reassure them that you can handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance expectations, or the company culture at Babcock. This shows that you're not just interested in the job but also in how you can fit into their team and contribute positively.
