At a Glance
- Tasks: Lead a dynamic team delivering essential IT services for national defence operations.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Enjoy generous holidays, pension scheme, health support, and professional development.
- Other info: Exciting career growth opportunities and a supportive work culture.
- Why this job: Make a real impact in a high-stakes digital environment while growing your leadership skills.
- Qualifications: Degree in IT or related field, with ITIL v4 certification preferred.
The predicted salary is between 45692 - 45692 £ per year.
Location: Bristol
Compensation: £45,692 + Benefits
Role Type: Full time / Permanent
Lead a high-performing team delivering critical IT services that keep defence operations running smoothly. At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Manager at our Babcock Technology Centre site.
The role involves managing the day‑to‑day performance of our support teams, maintaining the quality, reliability and responsiveness of the IT services that underpin Babcock’s critical operations, including those that directly support national defence.
Day‑to‑day responsibilities include:
- Achieving service delivery targets
- Driving continuous improvement
- Ensuring strong customer relationships
- Maintaining excellence in Incident Management
This is an exciting opportunity to take ownership of service performance within a high‑impact digital environment, grow your leadership capability, and play a meaningful role in supporting UK defence‑related operations.
Key responsibilities:
- Oversee the day‑to‑day running of the Service Desk, ensuring seamless IT service provision.
- Act as the Management Representative for DNDC service delivery, ensuring all obligations are met.
- Manage incidents within the ITSM tool, ensuring service performance targets are achieved.
- Ensure Incident Management processes are consistently followed, including reporting and continuous improvement activity.
- Build and maintain effective working relationships with customers, internal stakeholders and industry partners.
This role is full time, 35 hours per week and is based on site at Babcock Technology Centre.
Essential experience includes:
- Excellent analytical and problem‑solving skills.
- Practical experience of the full systems development lifecycle (waterfall, agile etc.).
- Strong root‑cause analysis capability.
- A solid understanding of business process and information management principles.
- Ability to work well under pressure, meet deadlines, and communicate confidently at all levels.
Qualifications:
- Degree‑level education in IT, project/programme management or a related discipline.
- ITIL v4 certification.
- Additional training or certifications in IT service management, service operations or digital leadership - Desirable.
Security Clearance: The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.
What we offer:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10‑days special paid leave
- Holiday Trading allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Closing date: 22/03/2026
Service Desk Manager in Bristol employer: Nuclearinst
Babcock is an exceptional employer, offering a dynamic work environment at the Babcock Technology Centre in Bristol, where you can lead a high-performing team dedicated to supporting national defence operations. With a strong focus on employee growth, generous benefits including a matched pension scheme, and unique initiatives like 'Be Kind Day' for volunteering, Babcock fosters a culture of collaboration and continuous improvement, making it an ideal place for those seeking meaningful and rewarding careers in IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service desk management. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've driven improvements in past roles. Use specific examples that highlight your ability to manage teams and enhance service delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Manager role. Highlight your experience in managing support teams and any relevant IT service management certifications you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of incident management and customer relationships, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong analytical and problem-solving skills, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Nuclearinst
✨Know Your Stuff
Make sure you brush up on your IT service management knowledge, especially around ITIL v4. Familiarise yourself with the key principles of incident management and how they apply to a high-performing service desk. This will show that you're not just a candidate, but someone who understands the core of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove performance improvements or resolved conflicts. Being able to articulate your leadership style and how it aligns with Babcock's values will set you apart.
✨Understand the Bigger Picture
Research Babcock and its role in national defence. Be ready to discuss how your experience can contribute to their mission of creating a safe and secure world. This shows that you're genuinely interested in the company and not just the job.
✨Practice Problem-Solving Scenarios
Anticipate questions that involve analytical and problem-solving skills. Prepare to walk through your thought process in handling incidents or improving service delivery. This will demonstrate your capability to think critically under pressure, which is crucial for a Service Desk Manager.
