At a Glance
- Tasks: Support critical software applications and resolve incidents in a dynamic IT environment.
- Company: Join Babcock, a global leader in defence and engineering.
- Benefits: Generous holiday, matched pension scheme, health support, and professional development.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Make a real impact on national security while growing your IT career.
- Qualifications: Experience in software support and a willingness to learn new skills.
The predicted salary is between 28300 - 35400 £ per year.
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Engineer at our Babcock Technology Centre site.
The role involves supporting business‑critical software applications used across defence, aerospace and engineering environments. Working within a structured service management team, you’ll provide second‑line application support, resolving incidents efficiently and ensuring systems remain reliable, secure and available.
Day-to-day, you’ll interact with a wide range of internal users and stakeholders, gaining exposure to enterprise systems, databases and service management practices. With clear development pathways and access to training, the role offers strong long‑term career growth within IT service management and application support.
- Resolving application support incidents, using ITIL‑aligned service management processes
- Investigating and responding to support requests, via phone and email within agreed service levels
- Prioritising and managing workloads, ensuring positive customer outcomes
- Recording, updating and communicating progress, using service management tools
- Collaborating with wider IT teams, escalating issues where appropriate
This role is full time, 35 hours per week and is based on site at Babcock Technology Centre. Set working times are between 7am and 7pm, Monday to Friday to cover operational hours.
Essential experience:
- Experience supporting software applications in a service or operational environment
- Working knowledge of IT service management tools for incident handling
- Technical understanding of databases, including Oracle or SQL
- Strong analytical and methodical approach to problem solving
- Ability to communicate technical information clearly to non‑technical users
Qualifications:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. Certifications or training in ITIL, Oracle or SQL are desirable.
Security Clearance:
The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role. Many positions within our company are subject to national security clearance and Trade Control restrictions.
What we offer:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading to buy additional leave or to sell up to one week of annual leave; Be Kind Day for volunteering
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing
Babcock is a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header “Reasonable adjustments requirement”. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 18/06/2026
Service Desk Engineer in Bristol employer: Nuclearinst
Babcock is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Service Desk Engineer at our Bristol location, you will benefit from generous holiday allowances, a matched pension scheme, and access to comprehensive health services, all while contributing to vital projects in defence and aerospace. With clear pathways for career advancement and a commitment to inclusivity, Babcock provides a meaningful and rewarding environment for your IT service management career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Babcock on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes and database management. We want to show that we can tackle those second-line support challenges head-on!
✨Tip Number 3
Practice explaining technical concepts in simple terms. As a Service Desk Engineer, we’ll need to communicate effectively with non-technical users, so let’s nail that down!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Service Desk Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with software applications and any relevant IT service management tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality in your application.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re keen on candidates who can demonstrate a strong analytical approach and effective communication, especially when dealing with non-technical users.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Nuclearinst
✨Know Your ITIL Basics
Make sure you brush up on ITIL principles, as they are crucial for the Service Desk Engineer role. Be ready to discuss how you've applied these processes in past experiences or how you would approach incident management.
✨Showcase Your Technical Skills
Prepare to talk about your experience with databases like Oracle or SQL. Have specific examples ready that demonstrate your analytical skills and problem-solving abilities, especially in a service or operational environment.
✨Communicate Clearly
Since you'll be interacting with non-technical users, practice explaining technical concepts in simple terms. This will show your ability to bridge the gap between technical and non-technical stakeholders effectively.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the tools they use for service management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
