At a Glance
- Tasks: Analyse incident trends and improve digital services for defence and aerospace.
- Company: Join Babcock, a global leader in engineering and defence.
- Benefits: Generous holiday, pension scheme, health support, and professional development.
- Other info: Hybrid working available; inclusive culture with flexible working options.
- Why this job: Make a real-world impact while growing your career in a dynamic environment.
- Qualifications: Degree in IT or related field; ITIL v4 certification preferred.
The predicted salary is between 40000 - 50000 £ per year.
Location: Stoke Gifford, Bristol + Hybrid Working Arrangements
Compensation: Competitive + Benefits
Role Type: Full time / Permanent
Bring Your Skills to Projects That Help Create a Safer World.
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Problem Manager at our Stoke Gifford, Bristol site.
The role
As a Problem Manager you’ll have a role that’s out of the ordinary. You’ll be at the heart of strengthening the reliability, resilience and performance of Babcock’s digital services. Your work will shape how critical defence, aerospace and engineering programmes operate across the organisation—making this an exciting opportunity to make a real-world impact while growing your career in an environment defined by innovation, purpose and continuous learning.
Day-to-day, you’ll be required to:
- Analyse incident trends and service data to identify problems and recurring issues.
- Liaise with service desks, infrastructure teams and key stakeholders to support best practice processes, including ITIL and ISO20000.
- Investigate root causes and evaluate potential solutions to prevent reoccurrence.
- Own the problem management lifecycle, ensuring procedures are followed from identification to resolution.
- Monitor the effectiveness of implemented solutions and drive continuous improvement.
This is a full-time position, working 7.5 hours Monday to Thursday, 5 hours Friday, based in Stoke Gifford, Bristol with three days a week onsite. Hybrid working patterns are available.
Essential experience of the Problem Manager:
- Strong analytical skills with experience working across the full system development lifecycle (waterfall, agile etc.).
- Proven background in root cause analysis and structured problem-solving (8D preferred).
- Experience producing clear written reports and presenting findings to stakeholders.
- Good understanding of business processes and information management principles.
- Excellent verbal and written communication skills and the ability to meet deadlines under pressure.
Qualifications for the Problem Manager:
- Degree in IT, project/programme management or a related field, or equivalent professional experience.
- ITIL v4 certified (ideally Practitioner level for Problem Management).
Security Clearance
The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock
We’re Babcock — a global FTSE 100 organisation with over 26,000 people working together to make a difference.
Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.
We call that lifetime engineering.
Join us and see how far we can go, together.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 05/05/2026
Problem Manager in Bristol employer: Nuclearinst
Babcock is an exceptional employer that prioritises innovation, purpose, and continuous learning, making it an ideal place for a Problem Manager to thrive. With a competitive benefits package, including generous holiday allowances, a matched contribution pension scheme, and excellent development opportunities, employees are supported in both their professional growth and personal well-being. Located in Stoke Gifford, Bristol, the company fosters a collaborative work culture that values work-life balance and inclusivity, allowing you to contribute to meaningful projects that enhance national security and public infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Problem Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Babcock's mission and values, and think about how your skills as a Problem Manager can contribute to their goals. This will help you stand out!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves root cause analysis and structured problem-solving, consider doing mock interviews or case studies to sharpen your analytical thinking and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Babcock and being part of something bigger.
We think you need these skills to ace Problem Manager in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Problem Manager role. Highlight your analytical skills and experience with root cause analysis, as these are key to the position. We want to see how your background aligns with our mission at Babcock!
Showcase Your Communication Skills:Since excellent verbal and written communication is essential, include examples of reports or presentations you've created in the past. This will help us understand how you can effectively convey complex information to stakeholders.
Demonstrate Your Problem-Solving Abilities:Use specific examples from your previous roles to illustrate your structured problem-solving approach. Mention any methodologies you’ve used, like 8D, to show us you’re well-versed in best practices.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and stands out to us at Babcock!
How to prepare for a job interview at Nuclearinst
✨Know Your ITIL Inside Out
As a Problem Manager, you'll need to demonstrate a solid understanding of ITIL principles. Brush up on the ITIL framework, especially the Problem Management lifecycle. Be ready to discuss how you've applied these principles in past roles.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with root cause analysis and structured problem-solving methods like 8D. Bring examples of how you've identified and resolved recurring issues in previous positions, as this will highlight your analytical prowess.
✨Communicate Clearly and Confidently
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to present findings from past projects or reports, focusing on how you communicated complex information effectively to different audiences.
✨Demonstrate Continuous Improvement Mindset
Babcock values innovation and continuous learning. Think of instances where you've driven improvements in processes or services. Be ready to discuss how you monitor the effectiveness of solutions and what steps you take to ensure ongoing enhancement.
