At a Glance
- Tasks: Support delivery of IT services and ensure high-quality outcomes for defence operations.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Generous holiday allowance, pension scheme, health support, and professional development.
- Other info: Hybrid working, excellent growth opportunities, and a commitment to inclusivity.
- Why this job: Make a real impact in digital services while developing your IT management career.
- Qualifications: Experience in IT service management and knowledge of ITIL frameworks required.
The predicted salary is between 33900 - 42400 £ per year.
Help deliver critical digital services that keep defence operations running. At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Associate Service Delivery Manager at our Babcock Technology Centre site.
The role:
- Support the delivery and performance of a portfolio of IT services and contracts, ensuring they meet business needs and deliver consistent, high-quality outcomes.
- Maintain service performance, support customers and enable mission‑critical systems.
- Develop your career in IT service management within a fast‑paced, highly regulated environment.
- Work with internal teams, suppliers and customers, gaining exposure to service improvement, stakeholder engagement and service lifecycle management.
Key responsibilities:
- Supporting the delivery and performance of IT services, ensuring SLA and KPI targets are met.
- Building and maintaining relationships with stakeholders and third‑party service providers.
- Producing and analysing service reports covering incident, change, release and problem management.
- Supporting incident resolution, service requests and continuous improvement initiatives.
- Contributing to service development, contract renewals and customer proposals.
Essential experience:
- Experience working within IT service management or service delivery environments.
- Knowledge of ITIL frameworks and service management standards such as ISO20000 or ISO9000.
- Understanding of software support processes and service lifecycle activities.
- Strong communication and stakeholder management skills across multiple levels.
- Experience working in a matrix or complex organisational environment.
Qualifications:
- ITIL Foundation (or higher) qualification – Essential.
Security Clearance:
The successful candidate must be a sole UK National who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role.
What we offer:
- Generous holiday allowance.
- Matched contribution pension scheme, with life assurance.
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
- Employee share scheme.
- Employee shopping savings portal.
- Payment of Professional Fees.
- Reservists in the armed forces receive 10-days special paid leave.
- Holiday Trading allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day’s paid leave a year to undertake volunteering work with their chosen organisation or registered charity.
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial well‑being.
Disability & Inclusion:
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 17/06/2026
Associate Service Delivery Manager in Bristol employer: Nuclearinst
At Babcock, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters professional growth and development in the field of IT service management. Located in Stoke Gifford, Bristol, our hybrid working arrangements provide flexibility while you contribute to critical digital services that support defence operations. With a comprehensive benefits package, including generous holiday allowances, employee assistance programmes, and opportunities for volunteering, we are committed to creating a supportive environment where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Delivery Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Babcock. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and service management standards. We want to see you shine, so practice answering questions about your experience with SLAs and KPIs.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight how you've built relationships with stakeholders and managed teams. We love candidates who can connect with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Babcock.
We think you need these skills to ace Associate Service Delivery Manager in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Service Delivery Manager role. Highlight your experience in IT service management and any relevant qualifications like ITIL. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder engagement, it's crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you successfully managed relationships or resolved issues. Let us know how you can connect with different teams!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforwardness, so make it easy for us to see why you're the right fit for the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Nuclearinst
✨Know Your ITIL Inside Out
Since the role requires an understanding of ITIL frameworks, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in service delivery environments.
✨Showcase Your Stakeholder Skills
This position involves building relationships with various stakeholders. Prepare examples of how you've successfully managed stakeholder expectations and resolved conflicts in previous roles. Highlight your communication skills!
✨Demonstrate Problem-Solving Prowess
Be prepared to discuss specific incidents where you contributed to incident resolution or service improvement initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research Babcock and Its Values
Familiarise yourself with Babcock's mission and values, especially their focus on creating a safe and secure world. Tailor your responses to show how your personal values align with theirs, and express your enthusiasm for contributing to their goals.
