Operations Delivery Manager - Motherwell in Douglas

Operations Delivery Manager – Motherwell

Operations Delivery Manager

Rail Division ¦ Scotland

Reporting to: Senior Service Delivery Manager
Safety Status: Safety Management
Contract: Full time
On-call: Required

About the role

At NTS, rail operations are about far more than moving trains — they’re about keeping people safe, delivering for our customers, and running a resilient, high‑performing service 24/7, 365 days a year .

As an Operations Delivery Manager , you’ll lead and inspire a large, highly skilled Traincrew team at a DRS location in Scotland. You’ll be responsible for ensuring the right people, with the right skills, are in the right place at the right time , enabling us to deliver safe, secure and commercially successful rail services in a highly regulated environment.

This is a high‑impact leadership role , combining strong people management, operational excellence, safety leadership and collaboration across the wider Rail Division and NTS.

What you’ll be responsible for

Operational leadership & service delivery

• Full, day‑to‑day line management of Traincrew at the location, in line with company policies, procedures and working instructions
• Ensuring Traincrew capacity, availability and competence to deliver a 24/7/365 service , planned by Operations Planning
• Owning service delivery performance at the location against Integrated Business Performance (IBP) KPIs
• Managing train flows, terminal operations and third‑party interfaces connected to location workflows
• Working closely with:
  • Planning on route learning and resourcing
  • Control on roster planning
  • Commercial on business acceptance and commercial decisions
  • Engineering to ensure rolling stock and assets are available to deliver the service plan
• Providing Operational On‑Call cover as required
• Deputising for the Senior Service Delivery Manager when needed

Safety, security & compliance

• Leading safety, security and resilience activity at site, supporting company initiatives and ensuring safety plans are fully delivered
• Ensuring all service delivery operations are:
  • Safe, secure and reliable
  • Compliant with national, railway and nuclear regulations and standards
  • Aligned to customer expectations and commercial targets
• Championing and embedding a strong safety culture across Service Delivery
• Delivering safety briefs and leading safety management activities
• Ensuring all terminal, yard and depot risk assessments and documentation are current, accurate and relevant
• Supporting investigations and both internal and external audits

People leadership & development

• Leading, managing and developing a high‑performing Traincrew workforce (c.214 staff)
• Ensuring Traincrew adherence to agreed terms and conditions
• Applying the Competence Development Plan (CDP) consistently, working in partnership with Standards and Training
• Overseeing Traincrew recruitment in line with Operations Planning and supported by HR and Standards & Training
• Managing Traincrew performance against objectives, including coaching, mentoring and welfare support
• Delivering people management activities in line with HR policies and processes
• Managing annual people plans and building a strong succession and talent pipeline
• Enabling Standards & Training Managers and Competence Assessors to meet all assessment and competence targets

Culture, leadership & continuous improvement

• Leading and inspiring a culture of engagement, accountability and innovation , living the NTS principles of Freedom, Helpfulness and Drive
• Championing equality, diversity and inclusion
• Driving continuous improvement and business transformation to maximise service delivery effectiveness and efficiency
• Acting as a mentor and coach to other leaders across Rail, role‑modelling behaviours aligned to NTS Management Standards
• Representing the Service Delivery location at internal and external forums and meetings

Who we’re looking for

Qualifications

Essential

• Degree or equivalent experience
• Relevant professional qualification or certification
• Evidence of continuous professional development

Willing to work towards

• Level 3/5 Aspiring Leader (CILM), or
• Level 5 Operations or Departmental Manager (CIRO), or
• Level 7 Senior People Professional (CIPD)

Experience

• Proven success in managing operations within a commercial, safety‑regulated environment of similar scale and complexity
• Strong track record of leading and developing high‑performing operational teams
• Experience working with Trade Unions and Regulators
• Evidence of delivering effective safety, risk and compliance management
• Demonstrable experience leading change and business transformation

Knowledge

• Strong understanding of Traincrew terms & conditions and the RSSB Train Driver Rule Book
• Working knowledge of the DRS network, traction and rolling stock
• Solid understanding of Safety Management Systems
• Experience operating within a highly regulated safety‑critical environment

Skills & attributes

• Confident, credible operational leader with strong interpersonal impact
• Excellent communicator, able to influence at all levels
• Strong organisational, planning and time‑management skills
• High degree of integrity, probity and attention to detail
• Ability to manage budgets and projects to scope, cost, schedule and quality
• Comfortable operating in public/private interfaces
• IT‑literate, with experience using Microsoft Office and NTS business systems

Training & capability

• Core training: Manual Handling, Fire Awareness, Car Driver Assessment
• On‑the‑job operational training and systems knowledge
• Technical training including: OTMR analysis, incident investigation, disciplinary hearings and TOLO
• Health, safety and human factors training including accident investigation and IOSH Managing Safely

Additional information

• Security clearance: BPSS / Counter Terrorist Check (CTC)
• Willing and able to travel
• Flexible approach to working hours
• On‑call requirement

Important note

Duties may evolve over time within the scope of the role and grade. The post‑holder will be expected to undertake any reasonable duties aligned to their skills and experience. Work location will be confirmed in discussion with the line manager and in line with business need.

The company

We are the leading global provider of safe, secure and reliable nuclear transport solutions that make the world safer and more sustainable.As part of the UK’s Nuclear Decommissioning Authority, we support the largest environmental restoration programme in Europe, and we use our specialist transport and logistics expertise to help customers and partners around the world solve their own complex challenges.