At a Glance
- Tasks: Lead real-time rail operations and manage disruptions to ensure smooth service delivery.
- Company: Join a trusted team at NTS, shaping the future of rail operations.
- Benefits: Comprehensive training, professional development, and a supportive work environment.
- Other info: We value potential and attitude as much as experience; join us to grow and innovate.
- Why this job: Make a real impact in a fast-paced, safety-critical role with growth opportunities.
- Qualifications: Experience in rail operations or similar environments, strong leadership and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Reporting to: National Control and Performance Manager
About the role
We are looking for a Duty Manager to lead our Operations Control function, ensuring the safe, reliable and efficient delivery of rail services in real time.
This is a fast‑paced, safety‑critical role where you will manage live train operations, respond to disruption and act as the central point of coordination across the business.
You’ll lead a team of Controllers and oversee fleet and traincrew deployment, ensuring minimal disruption to customer service and a swift return to normal operations when issues arise.
- What you’ll be doing
- Managing the delivery of all planned rail operations through the Control Room function
- Leading real‑time response to operational disruption and incidents
- Acting as the single point of contact for the business during major disruption events
- Coordinating the use of traincrew and fleet resources to maintain service delivery
- Managing incident recovery and restoring normal service as quickly as possible
- Ensuring effective communication with internal teams, Network Rail and other external stakeholders
- Producing and issuing a 24‑hour Control Log of operational events
- Capturing and managing real‑time changes to rosters and providing updates to the Resourcing team
- Identifying opportunities to improve efficiency in traincrew and fleet utilisation
- Ensuring compliance with company standards, safety requirements and regulatory frameworks
- Maintaining accurate records to support audit and quality assurance requirements
- Supporting continuous improvement initiatives across Control and wider operations
- Managing Controller team resources, ensuring appropriate shift coverage
- Supporting business growth and integration of new services into operations
- Leading and developing the team in line with NTS values and behaviours
- At NTS, we support your development in a challenging and rewarding operational environment
- Comprehensive training in operational systems (e. g. TOPS, TRUST)
- Ongoing development in incident management, leadership and decision‑making
- Safety and compliance training, including IOSH Managing Safely
- Opportunities to broaden experience across control, planning and service delivery functions
- Continuous professional development within the rail and operations environment
- Who we’re looking for
Experience
- Experience within rail operations or a similar real‑time operational environment
- Experience managing complex, time‑critical situations
- Experience leading or supervising teams
- Experience working with customers and stakeholders in operational settings
- Knowledge
- Understanding of rail operations, including rules of the route
- Knowledge of operational systems such as TOPS and TRUST (desirable)
- Awareness of relevant legislation, standards and compliance requirements
- Good geographical knowledge of the rail network (desirable)
Skills & behaviours
- Strong leadership skills with the ability to manage and motivate teams
- Excellent problem‑solving and decision‑making ability under pressure
- Strong communication and stakeholder engagement skills
- Ability to manage multiple priorities and respond effectively to change
- High level of attention to detail and organisational capability
- Proactive and resilient mindset with a “can do” approach
- Strong IT skills (e. g. Microsoft Office and operational systems)
- Commitment to safety, compliance and operational excellence
Why NTS?
At NTS, our people are trusted to perform, supported to grow and encouraged to be curious and innovative.
We create an environment where you’re given the freedom to do your job well, the support of a strong team, and the opportunity to help shape the future of safe and reliable rail operations.
The Kind of People We’re Looking For
We’re interested in who you are, not just what’s on your CV.
You’re likely to thrive at NTS if you
- Take ownership of your work and enjoy being trusted to deliver
- Are collaborative, approachable and naturally supportive of others
- Care about doing the right thing, in the right way
- Are curious and motivated to learn, improve and grow
- Communicate openly and act with integrity and respect
- Are comfortable working in a purpose‑driven, safety‑critical environment
You don’t need to tick every box on day one — we value potential, attitude and alignment with our culture just as much as experience.
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Duty Manager in Carlisle employer: Nuclear Transport Solutions
At NTS, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment for our Duty Managers. With comprehensive training and continuous professional development opportunities, you will thrive in a fast-paced, safety-critical role while being part of a collaborative team that values innovation and integrity. Our commitment to employee growth and operational excellence ensures that you can make a meaningful impact on the future of rail operations.
Contact Details:
Nuclear Transport Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Carlisle
✨Connect with Local Logistic Groups
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Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Nuclear Transport Solutions. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Duty Manager in Carlisle
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Nuclear Transport Solutions, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Nuclear Transport Solutions and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Nuclear Transport Solutions. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Nuclear Transport Solutions
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Nuclear Transport Solutions.
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Nuclear Transport Solutions.
