Learning from Experience Manager in Thurso

Are you passionate about driving continuous improvement, strengthening organisational learning, and making a real impact in a high‑hazard, highly regulated environment? This is a unique opportunity to take a central, influential role as the focal point for investigations and Learning from Experience (LFE), shaping how insight is captured, shared, and embedded across the organisation. In this role, you’ll lead the development of a strong learning culture, ensuring that lessons from incidents and performance trends translate into meaningful, lasting improvements. You’ll work at the heart of the business, engaging with senior stakeholders, regulators, and teams across the organisation to enhance safety, performance, and operational excellence.

NRS Dounreay is currently seeking a skilled professional to join the team in a key role leading investigations and Learning from Experience (LFE), supporting continuous improvement across the organisation.

What You’ll Be Doing

• You will lead the organisation’s approach to investigations and Learning from Experience (LFE), setting standards and managing end‑to‑end processes that ensure high‑quality reporting, meaningful analysis, and effective knowledge sharing.
• You’ll monitor and enhance the quality of investigations, driving actionable insights through trend analysis and ensuring that improvement actions are proportionate, effective, and embedded.
• Acting as a central coordinator, you’ll manage governance forums, develop and deliver training, and ensure LFE is communicated clearly and consistently across all levels.
• You’ll also engage with internal and external stakeholders, including regulators, to benchmark performance and continuously evolve a best‑in‑class investigations and learning framework.

What You’ll Bring

• You are a highly effective communicator with a strong analytical mindset and a passion for driving improvement in complex, regulated environments.
• With a solid academic background in science, engineering, or business, you bring hands‑on experience in investigations and Learning from Experience processes, ideally within a high‑hazard industry.
• You understand the importance of proportionate, evidence‑based decision‑making and have the confidence to influence at all levels.
• Your ability to lead, coach, and engage others will be key to building a strong learning culture and ensuring lessons translate into real‑world impact.

Qualifications

• Degree (or equivalent) in science, engineering, or business with relevant experience.
• Proven experience in investigations, root cause analysis, and Learning from Experience.
• Strong understanding of health, safety, and environmental legislation in regulated environments.
• Excellent communication and stakeholder engagement skills, with leadership experience preferred.

Why Join NRS Dounreay?

• Be part of a nationally important nuclear decommissioning mission.
• Work in a high‑impact safety‑critical environment.
• Benefits such as: 13.5% employer pension contribution, 28 days annual leave + bank holiday, Company bonus scheme, Flexible working, Relocation assistance, Excellent flexible benefits & healthcare options.

All successful candidates who do not already hold security clearance will need to provide proof of identity, eligibility to work in the UK, and employment/education history (typically covering the last 3–5 years) in line with NRS Baseline Security requirements. Some roles may also require full Security Clearance, which involves additional checks. For details, please refer to the Defence Business Services National Security Vetting (DBS NSV) guidance.