At a Glance
- Tasks: Manage key client accounts and enhance their experience with our services.
- Company: Join a dynamic team at NuBreed Hotels, focused on customer success.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Exciting networking opportunities and potential for international travel.
- Why this job: Make a real impact by driving business growth and building strong client relationships.
- Qualifications: Strong communication skills and experience in account management.
The predicted salary is between 30000 - 40000 £ per year.
Join our growing team as a Customer Success Manager in a permanent, full-time role (Monday to Friday). This hybrid position is based partly in our Leeds office (two to three days per week) with the flexibility to work from home on the remaining days. For the right candidate, we might also consider a remote arrangement for someone who is based in London.
WHAT WILL YOU DO?
You will act as the principal contact point for our most important clients to access the products and services offered by NuBreed Hotels. Your main aim will be to work with existing customers of the company to ensure we are maximising the value of the Company’s services for them by managing group booking enquiries, driving event revenue, and working closely with client teams to ensure optimal exposure.
RESPONSIBILITIES
- Client Leadership: Serve as the main point of contact for several existing as well as new clients, providing exceptional account management.
- Onboarding Excellence: Identify customers' pain points and develop comprehensive plans to enhance their experiences through a detailed onboarding process.
- Cross-Functional Collaboration: Work closely with marketing, operations, customer service, finance and legal teams to execute your customer plans effectively.
- Group Enquiries Management: Handle all group enquiries for your events - from initial contact and understanding client’s requirements, to coordinating with the group booking team to meet their needs and overseeing the accommodation contract process through to completion.
- Business Growth: Drive business expansion and increase traction throughout clients' three-year contract terms.
- Strategic Marketing: Ensure the EventBeds™ platform is marketed effectively by assisting in creating and following a detailed go-to-market (GTM) plan.
- Performance Reporting: Update clients on pre-event bookings, conduct during and post-event reviews, and perform thorough analyses.
- CRM Management: Maintain and update the CRM system meticulously.
- Event Attendance: Attend key client events, both in the UK and internationally, to build relationships, generate new leads and oversee successful deal execution.
- Networking: Engage in networking activities to build leads and strengthen industry connections.
Account Manager in Leeds employer: NuBreed Hotels Ltd.
At NuBreed Hotels, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and collaboration. As a Customer Success Manager based in our vibrant Leeds office, you will enjoy the flexibility of hybrid working while being part of a supportive team dedicated to delivering exceptional client experiences. With opportunities for professional development and a focus on innovation, NuBreed Hotels is an excellent employer for those seeking a rewarding career in account management.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leeds
✨Tip Number 1
Get to know the company inside out! Research NuBreed Hotels, their values, and their services. This way, when you chat with them, you can show off your knowledge and how you can help their clients thrive.
✨Tip Number 2
Practice your pitch! Think about how you can demonstrate your account management skills and your ability to drive business growth. Role-play with a friend or in front of the mirror to nail your delivery.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you an edge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at NuBreed Hotels.
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in client leadership and account management, as these are key for us. Use specific examples that showcase how you've maximised value for clients in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer success and how you can contribute to our team. Mention your understanding of onboarding excellence and cross-functional collaboration, as these are vital for the role.
Showcase Your Communication Skills:As an Account Manager, communication is key. In your application, demonstrate your ability to manage group enquiries and collaborate with various teams. Use clear and concise language to show us you can handle client interactions effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at NuBreed Hotels Ltd.
✨Know Your Clients
Before the interview, research NuBreed Hotels and their client base. Understand their services and how they cater to customer needs. This will help you demonstrate your knowledge and show that you're ready to be the principal contact point for clients.
✨Showcase Your Account Management Skills
Prepare examples from your past experiences where you've successfully managed client accounts. Highlight your ability to identify pain points and develop onboarding plans that enhance customer experiences. This will illustrate your fit for the role.
✨Emphasise Collaboration
Since the role involves working closely with various teams, be ready to discuss how you've collaborated with different departments in previous roles. Share specific instances where cross-functional teamwork led to successful outcomes.
✨Prepare for Performance Metrics
Familiarise yourself with key performance indicators relevant to account management. Be prepared to discuss how you would report on client performance and drive business growth. This shows that you understand the importance of metrics in managing client relationships.
