At a Glance
- Tasks: Manage customer accounts and enhance relationships while providing top-notch support.
- Company: Join EventBeds by NuBreed Hotels, a fast-growing scale-up revolutionising event accommodation.
- Benefits: Enjoy hybrid working options and potential for a permanent role as we grow.
- Other info: Flexible remote work available for the right candidate; great opportunity for career growth.
- Why this job: Be part of a dynamic team driving innovation in the hospitality industry with global brands.
- Qualifications: 2-3 years in Account Management or Customer Success, ideally in tech or hospitality.
The predicted salary is between 28800 - 48000 € per year.
EventBeds by NuBreed Hotels brings hotel accommodation into an easy-to-use booking widget tailored specifically for consumer and business event attendees. As a high growth scale-up business based in Leeds and Poland, we collaborate with some of the world\'s most renowned brands and events. Our ambition is to become the market leader in event-based accommodation within the next few years, driven by cutting-edge technology, data-led insights, smart contracting, and operational excellence.
Role Description
This is a full-time, but temporary 12-month role to cover maternity leave for a Customer Account Manager, located in Leeds, though we can be flexible with a potential for fully remote for the right candidate. It is also possible that as we grow, there may be the opportunity for this role to become permanent and join as an enhancement to the team.
The Customer Account Manager will be responsible for maintaining and enhancing customer relationships, ensuring customer satisfaction, and providing exceptional customer support. Daily tasks include managing customer accounts, handling inquiries, troubleshooting issues, analyzing customer needs, and ensuring timely resolution of customer concerns. The role involves regular communication with clients to understand their needs and provide appropriate solutions to enhance their experience with NuBreed Hotels.
Qualifications
- Minimum of 2-3 years\' experience in Account Management or Customer Success, ideally in a software or technology business.
- Strong commercial focus with a proven track record in managing clients, driving business growth, and networking.
- Ability to work collaboratively with a team but also be a self-starter capable of working independently and taking the initiative.
- Proficient in Microsoft Word, Excel, PowerPoint, and familiar with a major CRM system.
- Experience in the hotel industry, events, and/or MICE (Meetings, Incentives, Conferences, and Exhibitions) is a plus.
Apply here: https://nubreedhotels.bamboohr.com/careers/39
#J-18808-LjbffrAccount Manager - Customer Success Leeds (Hybrid) employer: NuBreed Hotels Limited
EventBeds by NuBreed Hotels is an exceptional employer, offering a dynamic work environment in the heart of Leeds, where innovation meets collaboration. With a strong focus on employee growth and development, we provide opportunities for career advancement within our rapidly expanding scale-up, alongside a flexible hybrid working model that promotes work-life balance. Join us to be part of a forward-thinking team that values your contributions and is committed to achieving excellence in the event accommodation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Customer Success Leeds (Hybrid)
✨Tip Number 1
Familiarise yourself with the hotel and events industry, especially MICE. Understanding the nuances of this sector will help you connect better with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the Account Management and Customer Success fields. Attend industry events or webinars to meet people who can provide insights or even refer you to opportunities within companies like NuBreed Hotels.
✨Tip Number 3
Showcase your ability to drive business growth by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific strategies you used to enhance customer satisfaction.
✨Tip Number 4
Research NuBreed Hotels and their competitors thoroughly. Understanding their unique selling points and challenges will allow you to tailor your approach and demonstrate how you can contribute to their goals.
We think you need these skills to ace Account Manager - Customer Success Leeds (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in Account Management or Customer Success, especially within the software or technology sectors. Use specific examples that demonstrate your ability to manage client relationships and drive business growth.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer success and your understanding of the hotel industry and events. Mention how your skills align with the role and express your enthusiasm for contributing to NuBreed Hotels' mission.
Highlight Relevant Skills:In your application, emphasise your proficiency in Microsoft Office tools and any experience you have with CRM systems. If you have knowledge of MICE or the hotel industry, make sure to include that as well.
Showcase Problem-Solving Abilities:Provide examples in your application that illustrate your problem-solving skills and your ability to handle customer inquiries and issues effectively. This will demonstrate your readiness for the challenges of the Customer Account Manager role.
How to prepare for a job interview at NuBreed Hotels Limited
✨Research the Company
Before your interview, take some time to learn about EventBeds by NuBreed Hotels. Understand their mission, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Experience
With a minimum of 2-3 years in Account Management or Customer Success, be ready to discuss specific examples from your past roles. Highlight how you've driven business growth and managed client relationships, especially in a technology or software context.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you've successfully resolved customer issues or enhanced client satisfaction, and be prepared to share these stories.
✨Demonstrate Team Collaboration
While the role requires independence, showcasing your ability to work collaboratively is crucial. Be ready to discuss how you've worked with teams in the past, particularly in managing accounts or projects, and how you can contribute to a positive team dynamic at NuBreed Hotels.
