At a Glance
- Tasks: Build relationships with hosts, optimise listings, and drive their success on Airbnb.
- Company: Join Airbnb, a global leader in unique stays and experiences.
- Benefits: Competitive salary, bonuses, equity, and travel credits.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact by helping hosts thrive and enhance guest experiences.
- Qualifications: 3+ years in sales or account management; hospitality experience is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community you will join
Our Supply Team is growing, and we want you to be part of it! As a
Market Associate / Account Manager, you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory.
These hosts are individuals who manage their own property or support owners by hosting on their behalf.
You will focus on building strong relationships with these hosts, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb.
The difference you will make
As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory.
You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb.
These initiatives will include supply optimisation, pricing optimisation, host recruitment, and platform education.
In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience.
Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication.
Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.
A typical day
- Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimisation on Airbnb.
- Conduct one-on-one optimisation and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
- Secure availability over high compression dates, ensuring hosts maximise their revenue potential.
- Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
- Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
- Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.
- Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.
Your expertise
- 3+ years of experience in new sales, account management, or partner support.
- 2+ years of hospitality/travel industry experience (nice to have).
- Strong time management and prioritisation skills, with the ability to manage multiple accounts effectively.
- Proven experience working a book of business, driving engagement and growth through proactive account management.
- Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
- Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
- Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible.
We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
All qualified individuals are encouraged to apply.
How We'll Take Care of You
Our job titles may span more than one career level.
The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
The base pay range shown below is annualized, is subject to change and may be modified in the future.
This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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A Account Manager Airbnb via Greenhouse London, United Kingdom Business development View role employer: Nubeero Limited
Figma is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London, where creativity and collaboration thrive. With a strong commitment to employee growth, Figma encourages lifelong learning and offers opportunities to engage with cutting-edge technology while working alongside passionate colleagues. The company values diversity and provides a supportive environment, ensuring that every team member can contribute meaningfully to the mission of making design accessible to all.
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We think this is how you could land A Account Manager Airbnb via Greenhouse London, United Kingdom Business development View role
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We think you need these skills to ace A Account Manager Airbnb via Greenhouse London, United Kingdom Business development View role
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at Nubeero Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
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