At a Glance
- Tasks: Lead ServiceNow operations, manage incidents, and oversee technical designs in a dynamic enterprise environment.
- Company: Join a major enterprise programme with a focus on innovation and technical excellence.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on leadership experience.
- Other info: Opportunity to work with offshore teams and enhance your technical leadership skills.
- Why this job: Make a real impact by ensuring platform stability and compliance while leading technical teams.
- Qualifications: Active SC Clearance and extensive ServiceNow SAM Pro experience required.
The predicted salary is between 63000 - 77000 £ per year.
Location: Working on site in Warwick twice a week
Rate: £545 per day - Inside IR35
Duration: 12 months, with a strong likelihood of extension
Security Clearance: Active SC Clearance mandatory
The Opportunity
We are currently seeking an experienced SC Cleared ServiceNow Technical Lead to join a major enterprise programme, taking ownership of ServiceNow platform operations, technical governance and production stability.
Mandatory Requirements
- Valid SC Security Clearance.
- Extensive ServiceNow SAM Pro production support experience.
- Major incident leadership experience.
- Technical design authority experience.
- HRSD/ITSM platform support experience.
- Offshore team leadership experience.
Essential Skills & Experience
- Extensive hands-on experience with ServiceNow SAM Pro, particularly within enterprise production support environments.
- Strong experience managing major incidents, including P1/P2 escalations and root cause analysis.
- Proven technical design authority experience, including reviewing and approving solution designs.
- Experience supporting ServiceNow HRSD and ITSM modules, ideally alongside IRM and SecOps.
- Experience leading offshore technical teams and overseeing development quality and production releases.
- Strong understanding of software asset management, licensing compliance, ELP calculations, software normalisation and reconciliation.
- Experience with enterprise software licensing, including Oracle, Microsoft, VMware, IBM and Adobe.
- Excellent stakeholder management, communication and technical leadership skills.
Desirable Experience
- Strong Oracle SQL and PL/SQL troubleshooting capabilities.
- Experience investigating complex data integrity, reconciliation and integration issues.
- Oracle licensing and compliance expertise.
- Experience supporting large-scale enterprise ServiceNow environments.
Key Responsibilities
- Lead technical triage and resolution of major incidents, including P1/P2 issues, conduct root cause analysis and ensure effective resolution of complex production defects.
- Review and approve technical designs, govern platform changes and releases, and ensure ServiceNow best practices are followed, prioritising out-of-the-box functionality over unnecessary customisation.
- Oversee SAM Pro operations, resolving complex software licensing and compliance issues, managing Effective License Position (ELP) calculations, software normalisation, discovery reconciliation and entitlement management.
- Provide technical leadership across HRSD, ITSM, IRM and SecOps, assessing integrations, dependencies and potential production impacts.
- Lead and oversee offshore technical teams, reviewing code quality, update sets, testing evidence and deployment readiness before changes reach production.
- Utilise Oracle SQL and PL/SQL skills to investigate data integrity issues, integration failures, performance problems and complex production defects.
If you have extensive ServiceNow SAM Pro experience and are confident operating as a senior technical authority within a complex enterprise environment, we'd be keen to hear from you.
SC Cleared ServiceNow Technical Lead - Warwick employer: Nub News
Nub News in Warwick is an excellent employer that fosters a dynamic and innovative work culture, perfect for those passionate about marketing and data-driven growth. With a commitment to employee development, flexible hybrid working arrangements, and a collaborative environment, team members are empowered to thrive and make a meaningful impact in their roles. Join us to be part of a forward-thinking team that values creativity and strategic thinking.
StudySmarter Expert Advice🤫
We think this is how you could land SC Cleared ServiceNow Technical Lead - Warwick
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nub News values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nub News might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nub News!
✨Direct Apply to Nub News
Let's not forget to apply directly through the Nub News website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace SC Cleared ServiceNow Technical Lead - Warwick
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nub News.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nub News. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nub News
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
