WhereWarwickWhatI.T. & CommunicationsTypePermanentSalaryAnnualIT Support EngineerWarwick - 5 days onsite£29,000 to £32,000VIQU has partnered with a leading UK manufacturer to recruit an IT Support Engineer. This hands-on IT Support Engineer role provides first-line support across desktops, laptops, network-connected devices and core business systems, helping colleagues stay connected, productive and supported. The successful IT Support Engineer will manage service desk tickets, troubleshoot technical issues and support users across local Warwick sites.Key Responsibilities• Provide first-line IT support with a strong focus on user experience and timely resolution• Manage and resolve service desk tickets• Support desktops, laptops, network-connected devices and core business systems• Log, prioritise, progress and accurately document incidents and requests• Work with third-party suppliers and escalate issues to second- and third-line support where required• Install, configure and maintain hardware and software in line with IT standards and procedures• Create and maintain IT documentation and user training materials• Support IT projects and administration tasks• Provide on-site IT support across Warwick locationsKey Requirements• Experience in a service desk or first-line IT support role• Strong knowledge of Microsoft desktop operating systems and applications• Confident troubleshooting skills with the ability to prioritise and multitask• Excellent communication skills, particularly over the phone• Experience creating or maintaining IT documentation and providing user guidance or training• A proactive, self-motivated and customer-focused approach• IT-related qualifications or equivalent experience• Flexibility to travel between local sites• Flexibility to work occasional out-of-hours or overtime when requiredApply in confidence with Donatella Da Silva at VIQU IT.Know someone suitable? Earn up to £1,000 through our referral scheme (terms apply). Follow us on IT Recruitment. #J-18808-Ljbffr
IT Support Engineer in Warwick employer: Nub News
Nub News in Warwick is an excellent employer that fosters a dynamic and innovative work culture, perfect for those passionate about marketing and data-driven growth. With a commitment to employee development, flexible hybrid working arrangements, and a collaborative environment, team members are empowered to thrive and make a meaningful impact in their roles. Join us to be part of a forward-thinking team that values creativity and strategic thinking.
