WhereWarwickWhatI.T. & CommunicationsTypePermanentSalaryAnnualRole OverviewWe are seeking an experienced AI Automation Engineer to design, develop and implement AI-driven automation solutions across Digital Workplace Services.The role will focus on Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform and intelligent AI agents to improve employee experience, optimise IT operations, enhance service desk efficiency and enable intelligent workplace support.The successful candidate will combine strong AI/GenAI engineering, Microsoft technologies, automation and API integration skills to deliver practical enterprise AI solutions.Key ResponsibilitiesAI & Automation EngineeringDesign and implement AI-powered workplace automation solutions.Develop intelligent virtual assistants, chatbots and AI agents using Microsoft Copilot Studio and Azure OpenAI.Build Agentic AI workflows for autonomous task execution and IT support automation.Integrate AI solutions with ITSM platforms, collaboration tools and enterprise applications.Develop workflow automations using Power Platform, APIs and orchestration frameworks.Apply RAG, prompt engineering and LLM technologies to enterprise use cases.Digital Workplace TransformationDeliver AI-powered Digital Workplace solutions.Implement intelligent employee self-service capabilities.Develop Copilot-enabled workflows to improve productivity.Improve workplace experience through AI-driven support and knowledge management.Service Desk AutomationDevelop AI solutions for:Ticket summarisationAutomated ticket classificationKnowledge article generationSelf-healing automationIntelligent incident routingVirtual support assistantsPredictive support capabilitiesIntegration & DevelopmentIntegrate AI solutions with:ServiceNowMicrosoft 365Microsoft TeamsSharePoint OnlinePower PlatformAzure ServicesEnterprise applicationsDevelop APIs and connectors to enable secure data exchange between AI solutions and enterprise platforms.AI Governance & OperationsApply Responsible AI principles.Support security, privacy and governance requirements.Monitor AI solution performance and optimise solutions.Support AI lifecycle management and operational excellence.Ensure AI automation solutions are reliable, scalable and maintainable.Required Technical SkillsAI & Generative AIAzure OpenAI ServicesGPT / LLM modelsRAGPrompt EngineeringAI Agents / Agentic AISemantic KernelLangChain and/or LangGraphMicrosoft TechnologiesMicrosoft CopilotMicrosoft Copilot StudioPower AutomatePower AppsMicrosoft TeamsSharePoint OnlineMicrosoft Graph APIAzure AI ServicesAutomation & DevelopmentPythonPowerShellREST APIsJSONWorkflow automationGitHub CopilotAzure & CloudMicrosoft AzureAzure FunctionsLogic AppsAzure AI FoundryAzure DevOpsITSM & Digital WorkplaceServiceNowMicrosoft IntuneEndpoint ManagementAutopilotKnowledge Management platformsPreferred QualificationsMicrosoft Certified: Azure AI Engineer AssociateMicrosoft Certified: Power Platform Developer AssociateMicrosoft Copilot certificationServiceNow Certified System AdministratorAzure Solutions Architect certificationCertifications are desirable and should not replace hands-on experience.Desirable ExperienceDigital Workplace Services operationsEmployee Experience platformsAI-powered service deskWorkplace analyticsExperience Management / XLAsIntelligent collaboration solutionsEnterprise AI transformation programmesSoft SkillsStrong analytical and problem-solving skills.Excellent stakeholder management.Ability to communicate complex AI concepts to business users.Innovation and continuous-learning mindset.Experience working on enterprise AI transformation initiatives. #J-18808-Ljbffr
AI Automation Engineer - Digital Workplace Services in Warwick employer: Nub News
Nub News in Warwick is an excellent employer that fosters a dynamic and innovative work culture, perfect for those passionate about marketing and data-driven growth. With a commitment to employee development, flexible hybrid working arrangements, and a collaborative environment, team members are empowered to thrive and make a meaningful impact in their roles. Join us to be part of a forward-thinking team that values creativity and strategic thinking.
