At a Glance
- Tasks: Lead a specialist support team and manage customer escalations effectively.
- Company: Join System C, a purpose-driven organisation improving health and social care outcomes.
- Benefits: Flexible working, collaborative environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on improving lives through technology.
- Why this job: Make a meaningful impact while leading a team that supports vital technology.
- Qualifications: Experience in leading application support teams and strong SQL skills.
The predicted salary is between 40000 - 50000 £ per year.
WhereLeamington SpaWhatI.T. & CommunicationsTypePermanentSalaryAnnualhackajob is collaborating with System C to connect them with exceptional professionals for this role.DescriptionAt System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic's market-leading social care and case management software.The roleAs Application Support Manager, you will have overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.What you will be doingLeading and line managing an Application Support team, including performance reviews and wellbeing supportTriaging incoming tickets and assigning work appropriatelyManaging team workload to ensure effective use of time and skillsOwning customer escalations and high-priority issuesWorking closely with Application Support Engineers to resolve complex problemsAnalysing support demand to identify recurring or high-volume issuesSupporting smooth handover from implementation into live supportMaintaining ownership of customer calls and tickets in JIRAWhat you will bringProven experience leading an application or software support teamStrong prioritisation and decision-making skills in live support environmentsIn-depth knowledge of the Liquidlogic product setStrong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issuesConfidence managing customer escalations and complex stakeholder relationshipsClear, professional written and verbal communication skillsWhy join System CYou will be part of a purpose-driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact.Apply today to lead a team that supports technology making a real difference to people's lives. #J-18808-Ljbffr
Application Support Manager in Royal Leamington Spa employer: Nub News
Nub News is an exceptional employer that values its employees by offering a supportive work culture and flexible agile working arrangements, allowing for a healthy work-life balance. With a competitive starting salary of £37,280, generous holiday entitlement of 34 days, and a robust Local Government Pension Scheme, employees are well-equipped to thrive both personally and professionally. The company fosters growth opportunities through continuous learning and development, making it an ideal place for those seeking meaningful and rewarding employment in the insurance and risk management sector.
We think you need these skills to ace Application Support Manager in Royal Leamington Spa
Team Leadership
Performance Management
Ticket Triage
Workload Management
Customer Escalation Management
Problem Resolution
SQL Server
