At a Glance
- Tasks: Be the friendly face of our Housing Management Team, helping tenants with queries.
- Company: Join a supportive council team dedicated to excellent customer service.
- Benefits: Enjoy flexible working, 34 days holiday, and a great pension scheme.
- Other info: Opportunities for training and career growth in a dynamic environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a calm approach to challenges.
The predicted salary is between 28598 - 28598 £ per year.
We are looking for someone with previous experience of working with members of the public, both on the telephone and face to face, as you will be the tenants’ first point of contact for the Housing Management Team. The team prides itself on providing excellent customer service and you must be able to provide clear advice on tenancy and rent queries (training will be provided), and remain calm when dealing with difficult situations.
In addition to providing support to the council’s Housing Officers and the wider Housing Management Team, you will also be responsible for the case management of Right to Buy and Mutual Exchange applications.
Working Hours and Salary
- 36.25 hrs per week with an annual salary starting at £28,598.
Benefits
- Agile working scheme with a combination of home and office working
- 34 days holiday (including bank holidays), increasing to 38 days after 5 years (full time equivalent)
- Attractive Local Government Pension Scheme with at least 22% employer's contribution
- Employee benefits programme including payback on medical, dental and optical expenses
- Continued training and development opportunities
EEO Statement
Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.
Closing Date: 9 June 2026
Housing Assistant in Merthyr Tydfil employer: Nub News
As a Housing Assistant with our dedicated Housing Management Team, you will be part of an organisation that values excellent customer service and community engagement. We offer a supportive work culture with flexible working arrangements, generous holiday allowances, and a robust pension scheme, ensuring that our employees can thrive both personally and professionally. With ongoing training and development opportunities, this role not only allows you to make a meaningful impact in the community but also fosters your growth within the local government sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Merthyr Tydfil
✨Tip Number 1
Make sure you know the ins and outs of the Housing Assistant role. Brush up on your customer service skills, especially how to handle tricky situations. We want you to shine when you get that interview!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for tenants, being clear and friendly is key. We suggest role-playing with a friend to nail down your responses to common queries.
✨Tip Number 3
Network like a pro! Connect with current or former Housing Assistants on LinkedIn. They can give you insider tips and maybe even refer you. We love seeing our community support each other!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in housing management.
We think you need these skills to ace Housing Assistant in Merthyr Tydfil
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since you'll be the first point of contact for tenants, make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and resolved issues, so share specific examples that demonstrate your ability to stay calm and provide clear advice.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to show us that you understand the role and how your skills fit perfectly with our needs.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the right fit for the Housing Assistant role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Nub News
✨Know Your Stuff
Familiarise yourself with common tenancy and rent queries. Even though training will be provided, having a basic understanding will show your initiative and readiness to help tenants effectively.
✨Practice Your People Skills
Since you'll be the first point of contact for tenants, practice your communication skills. Role-play scenarios where you handle difficult situations calmly and professionally, as this will be crucial in your role.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you've successfully dealt with the public. Highlight how you provided excellent service and resolved issues, as this aligns perfectly with what the Housing Management Team values.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the team. Inquire about the challenges they face or how success is measured in the Housing Assistant position to demonstrate your enthusiasm.
