At a Glance
- Tasks: Be the friendly face of our Housing Management Team, helping tenants with their queries.
- Company: Join a supportive council team dedicated to excellent customer service.
- Benefits: Enjoy flexible working, 34 days holiday, and a competitive salary.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service and a calm approach to challenges.
The predicted salary is between 28598 - 28598 £ per year.
We are looking for someone with previous experience of working with members of the public, both on the telephone and face to face, as you will be the tenants’ first point of contact for the Housing Management Team. The team prides itself on providing excellent customer service and you must be able to provide clear advice on tenancy and rent queries (training will be provided), and remain calm when dealing with difficult situations.
In addition to providing support to the council’s Housing Officers and the wider Housing Management Team, you will also be responsible for the case management of Right to Buy and Mutual Exchange applications.
Working Hours and Salary: 36.25 hrs per week with an annual salary starting at £28,598.
Benefits:
- Agile working scheme with a combination of home and office working
- 34 days holiday
Housing Assistant employer: Nub News
As a Housing Assistant with us, you will join a dedicated team that values excellent customer service and community support. Our agile working scheme allows for a flexible balance between home and office work, while our generous holiday allowance of 34 days ensures you have ample time to recharge. We are committed to your professional growth, providing training and development opportunities to help you thrive in your role and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Nub News.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Nub News. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Nub News.
How to prepare for a job interview at Nub News
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Nub News's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Nub News offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
