Customer Service Advisor - Coalville, Leicestershire (LE67) - £30,000 - £33,000 (Depending on experience) - Full-Time, Permanent
We are working with a well-established international business based in Coalville. They are currently expanding their team due to a steady increase in demand and are looking for someone reliable and customer-focused to join their Customer Service & Sales Support department. Reporting straight to the Sales Director, you will look after a specific portfolio of customer accounts. This isn't a standard call-centre role; it's a mix of account management, customer support, and essential day-to-day administration.
What You'll Be Doing:
- Keeping on top of a shared customer inbox and replying to queries efficiently.
- Coordinating product samples for clients and putting together competitive quotes.
- Handing warm leads and successful quotes over to the internal sales team.
- Keeping the CRM/database accurate and up to date.
- Monitoring stock levels and pulling together basic reports for senior management.
- Pitching in to help the wider team when things get busy.
What We Are Looking For:
- Experience: A solid background in administration or customer service, ideally from a fast-paced environment.
- Skills: Excellent communication skills, great attention to detail, and a comfortable working knowledge of CRMs/databases.
- Attitude: A genuine team player who adapts well to change and takes pride in looking after customers.
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