At a Glance
- Tasks: Manage kitchen installations and ensure exceptional customer service throughout the process.
- Company: Family-owned kitchen design and installation business with a focus on client satisfaction.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Other info: Dynamic team atmosphere with a focus on creativity and collaboration.
- Why this job: Join a rapidly growing company and make a real difference in clients' lives.
- Qualifications: Strong organisational skills and experience in customer service are essential.
The predicted salary is between 38250 - 46750 £ per year.
Snug Kitchens and Nü Kitchen are family-owned and run, kitchen design, supply, and installation businesses.
We believe we have a fundamentally different approach to working with our clients; we are focused on providing our clients with excellence in design, as well as an outstanding customer experience.
Since opening Nü early in 2022, we have had an incredibly positive response, and demand for our services is steadily increasing as our local reputation grows.
We are now looking to recruit a full-time Design Project Manager to support the growth of our business while maintaining the high standards of service we deliver to our customers.
Job Overview
We are seeking a solution focussed and enthusiastic Operations and Installations Manager to join our team.
This role is perfect for someone who has exceptional organisational skills, used to working under pressure, with experience of providing exceptional customer service.
This role will be working in a team alongside our in-house design team.
The successful candidate will be responsible for actioning all activities following design sign off through to installation completion, as well as showroom administrative tasks
Key Responsibilities
- Deliver successful kitchen installations inline with budget and time estimates.
- Engage with existing clients and build relationships with new customers to facilitate a successful installations.
- Identify and implement practical solutions to issues on site.
- Place orders with suppliers, and work with suppliers on all aspects of order placements and order management
- Re-order any items delivered damaged within the required timescales
- Schedule installations in accordance with manufacturing times, client preferences and fitting availability and liaise with subcontracted fitters / tradespeople as required to ensure a clear timeline for each project.
- Manage and check deliveries into the showroom.
- Logging and booking in all snag visits
- Liaise and communicate with our fitters and builders on site.
- Complete service plans ahead of installation (training will be provided).
- Work as a team player to support, learn, and understand existing projects
- Oversee projects from start to end & be a point of contact for customer inquiries.
- Manage client payments, and reconcile actual costs vs project costs following installation completion.
- Work with the showroom and fitting teams to organise and maintain stock and showroom supplies.
Requirements
- Good working knowledge of Microsoft Office package.
- Extremely competent multi-tasker, who is comfortable juggling many projects at once.
- Ability to consistently deliver an exceptional customer experience.
- Strong commercial acumen
- Adaptable and able to switch tasks to deal with urgent matters.
- Keen eye for design, detail, space, and functionality.
- Positive, confident, polite, and professional attitude.
- Being a team player
- Ability to communicate professionally face-to-face, via telephone, and email.
- A background in design or cabinetry design would be advantageous.
- #J-18808-Ljbffr
Operations And Installations Manager in Thatcham employer: Nü Kitchen
Snug Kitchens and Nü Kitchen offer a unique family-oriented work environment that prioritises excellence in design and outstanding customer service. As a growing business in the kitchen design and installation sector, we provide our employees with opportunities for professional development, a supportive team culture, and the chance to make a meaningful impact in our community. Join us in a role where your organisational skills and customer focus will be valued, and help us continue to build our positive local reputation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations And Installations Manager in Thatcham
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Nü Kitchen, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Operations And Installations Manager at Nü Kitchen.
We think you need these skills to ace Operations And Installations Manager in Thatcham
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Nü Kitchen
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
