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For Companies At a Glance
- Tasks: Manage customer accounts and drive sales growth through relationship building and tailored support.
- Company: Join Nu-Heat, a leader in innovative heating solutions with a collaborative culture.
- Benefits: Enjoy 23 days holiday, matched pension contributions, and life assurance.
- Why this job: Be part of a dynamic team making a real impact in the renewable energy sector.
- Qualifications: No prior experience needed; just bring your passion for sales and customer service.
- Other info: Fast-paced recruitment process with an engaging assessment day to showcase your skills.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Join to apply for the Sales Advisor role at Nu-Heat Underfloor Heating & Renewables.
Pay range
Base pay range and additional commission details are provided by Nu-Heat Underfloor Heating & Renewables. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Role – 4 x Positions Available
Known internally as Account Manager, you will manage and develop a section of Nu-Heat’s trade and new business customer base. This includes nurturing existing relationships and proactively sourcing new opportunities to drive long‑term sales growth.
You will manage the customer experience from initial contact through to order confirmation, specifying suitable systems, maintaining conversion and retention rates, and providing a tailored support package for your portfolio.
You will build and maintain effective relationships with existing and potential customers, qualify and follow up on new business leads, manage inquiries from lead creation to order confirmation, and contribute to personal and team sales targets.
Working hours: 37.5 hours per week, Monday‑Friday, 9am‑5pm.
Working style: Office‑based, 5 days per week.
Responsibilities
- Drive customer conversion.
- Develop trade customers of all levels through tailored service profiles to grow business at appropriate pricing and margin.
- Identify at‑risk customers, understand reasons for non‑purchase, and build the next project quote.
- Contribute to company development by improving customer satisfaction, responding quickly to calls, and suggesting improvements.
- Qualify leads to understand timelines, value and potential future business.
- Follow up projects and prospects to maximise sale opportunities within agreed SLAs.
- Investigate lapsed customers and unquoted prospects and plan next steps.
The Person
- Account management and business development experience.
- Ability to build rapport quickly and adapt communication style.
- Effective phone communication skills.
- Strong workload prioritisation to stay productive.
- High IT literacy.
- Target‑driven and resourceful.
- Excellent customer service skills.
- Self‑starter able to work cross‑functionally.
- Knowledge of the H&V industry is desirable.
Benefits
- Bonus.
- 23 days holiday.
- Pension contribution matched up to 8%.
- Life assurance 3Ă— base salary.
- Genuit sharesave scheme.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Customer Service
Industries
Wholesale Hardware, Plumbing, Heating Equipment
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Sales Advisor employer: Nu-Heat Underfloor Heating & Renewables
Contact Detail:
Nu-Heat Underfloor Heating & Renewables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know Nu-Heat inside out! Familiarise yourself with their products and services, so you can chat confidently about how they can meet customer needs. This knowledge will help you stand out during interviews.
✨Tip Number 2
Practice your pitch! Whether it’s a casual chat or a formal interview, being able to clearly articulate your experience and how it aligns with the role is key. We want to hear how you can drive sales and build relationships.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing that proactive attitude!
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your experience in account management and business development, and show us how you can build rapport with customers.
Show Off Your Customer Service Skills: We want to see your exceptional customer service skills shine through. Share specific examples of how you've gone above and beyond for customers in the past, as this is key for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nu-Heat Underfloor Heating & Renewables
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Nu-Heat's underfloor heating systems and how they stand out in the market. Familiarise yourself with their features, benefits, and any recent innovations. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer experience, prepare examples from your past where you provided exceptional service. Think about situations where you turned a negative experience into a positive one or went above and beyond for a customer. This will demonstrate your ability to build rapport and retain clients.
✨Prepare for Role-Playing Scenarios
During the assessment day, you might face role-playing exercises. Practice handling common sales scenarios, such as converting a lead or addressing a customer's concerns. This will help you think on your feet and showcase your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of your interview, be ready to ask thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Nu-Heat is the right fit for you.
