At a Glance
- Tasks: Provide top-notch technical support and customer service for Nu-Heat's innovative heating solutions.
- Company: Join Nu-Heat, a leader in bespoke underfloor heating systems with a commitment to excellence.
- Benefits: Enjoy hybrid working, skill development opportunities, and a supportive team environment.
- Other info: Be part of a dynamic team with exciting growth plans and career advancement opportunities.
- Why this job: Make a real difference by helping customers enjoy efficient heating solutions while growing your skills.
- Qualifications: Strong customer service skills, technical knowledge, and a desire to learn and adapt.
The predicted salary is between 30000 - 40000 € per year.
Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.
The Role
In this role you are accountable for the after sales care and technical support services for Nu Heat customers. Using your excellent customer service skills and technical knowledge you will be able to ensure that we are available when our customers need us whilst focussing on resolving queries first time and finding solutions for technical faults. You will be an organised individual armed with outstanding customer service skills and technical knowledge who will be self-motivated to deliver quality at pace whilst putting the needs of the team above your own to ensure that queries are answered correctly first time and that we are available when our customers need us. As a technical expert, you can expect to be called on to support the design of Nu Heat systems as well as using your expertise to provide support to internal customers when required to do so. You will be self-motivated with a desire to learn, seek knowledge and take on new challenges demonstrating the Nu-Heat values in your interactions both with colleagues and customers. Nu-Heat will help you to develop your skills through internal and external courses, job specific training and coaching as well as opportunities to experience other areas within the business where appropriate. Hybrid 3 days in office, 2 days WFH (on-site full time during probation period).
Responsibilities
- Represent the Nu-Heat brand in all customer interactions
- Provide internal & external customers with a high level of technical support via multiple channels
- Understand the design and operation of all Nu Heat products
- Support installations through timely and accurate advice
- Troubleshoot problems to ensure longevity of supplied systems
- Provide advice on the components and spare parts required for all systems
- Understand designs and heat loss assessments of properties
- Produce quotations and sales orders ready for shipment
- Check installations against the design, and docking drawings
- Provide advice on related products such as Microgeneration certification, Government funding and Engineer bookings
- Manage the returns process ensuring that company policy is adhered to
- Actively making improvement suggestions to process, product or service
The Person
- Excellent levels of customer service
- Excellent time management and organisation skills
- Excellent PC skills including Microsoft applications, Teams, and web based CRM systems
- Able to work in a calm and methodical manner
- Able to work on your own initiative without supervision
- Need to be flexible and adaptable to meet the needs of the business
- Able to work individually and as part of a team
- Building Services (plumbing and electrical) industry knowledge would be advantageous
- Installation/site experience within a plumbing or electrical field would be an advantage
Technical Support Engineer in Honiton employer: Nu-Heat Underfloor Heating & Renewables
At Nu-Heat, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to providing comprehensive training and opportunities to explore various areas within the business, our Technical Support Engineers can thrive in a dynamic environment while enjoying the flexibility of a hybrid working model. Join us in our mission to deliver outstanding customer service and innovative heating solutions, all while being part of a team that values collaboration and excellence.
Contact Detail:
Nu-Heat Underfloor Heating & Renewables Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Honiton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nu-Heat on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge about underfloor heating systems. Be ready to discuss how you would troubleshoot common issues and provide top-notch customer service.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you resolved customer queries quickly and effectively. This will demonstrate your ability to deliver quality at pace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Nu-Heat team.
We think you need these skills to ace Technical Support Engineer in Honiton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your customer service skills and any technical knowledge you have that relates to heating systems or similar products. We want to see how your experience aligns with what we do at Nu-Heat!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent customer support and how your skills can help us deliver top-notch service. Don’t forget to mention your desire to learn and grow with us at Nu-Heat.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in technical support or the plumbing and electrical fields. We love candidates who can demonstrate their problem-solving skills and ability to work under pressure.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Nu-Heat Underfloor Heating & Renewables
✨Know Your Stuff
Make sure you brush up on Nu-Heat's products and services. Understand the technical aspects of underfloor heating systems, as well as common issues customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you resolved issues or went above and beyond for a customer. This is crucial for a Technical Support Engineer, so be ready to share these stories!
✨Be Organised and Methodical
Demonstrate your organisational skills during the interview. You might be asked how you manage your time or handle multiple queries at once. Share your strategies for staying organised and ensuring that you provide accurate support efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
