Field Engineer - East of England

Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.

The Role

In this role you are accountable for the on-site technical support services for Nu Heat customers. Using your excellent customer service skills and technical knowledge you will be able to ensure that renewable heating systems are correctly installed and commissioned in line with company & industry guidance. You will also ensure the longevity of Nu Heat systems through fault resolution, ongoing servicing and troubleshooting of systems, whilst always aiming to resolve the visit at the first time of asking. As an organised and self-motivated individual, you will manage your own van, van stock and diary, whilst maintaining a high visit rate. You will also ensure that any post visit documentation is completed accurately and quickly to ensure a smooth journey for the customer. Field Based - East of England. The successful candidate will ideally be based in or around Northamptonshire/Bedfordshire/Hertfordshire/Cambridgeshire.

Key Responsibilities

• Site Based Technical Support Services
• Commission heat pump systems. Check the installation against the design, set up the system according to the commissioning document provided, test for correct operation and provide the customer with a system handover.
• Servicing systems in line with the documentation provided, answering any queries the customer may have.
• Troubleshooting on systems. Identify, resolve and test the system, aiming for first visit resolution.
• Effective management of time on site, communicating arrival times with customers.
• Build customer relationships to establish an excellent experience of Nu-Heat.
• Maintain discretion, ensuring company sensitive information is not discussed directly with customers.
• There will be a requirement to stay away an average of three nights per month although this may be increased in winter months.
• Complete and supply post visit documentation on time and in full.
• Ensure that van stocks are managed according to the process, are kept up to date and are accurate.
• Ensure that any company supplied goods, such as van, is kept in a safe and presentable condition.
• Keep up to date with any required training and certification.
• Participate in any regulatory assessment as required in line with Competent person / Nominated Technical Person role.

Other Duties

• To participate in the company’s appraisal process.
• To undertake relevant development and training.
• To be responsible for the health and safety of self and others.

Key Skills & Knowledge:

• Excellent levels of customer service.
• Well-developed verbal and written communication.
• Minimum 3 years practical knowledge, with qualifications in the heating or air conditioning industry.
• Positive with a ‘can do’ attitude.
• Ability to maintain calm and methodical when working under pressure.
• Flexible and adaptable to meet the needs of the business.
• Logical and methodical approach to identifying and resolving technical issues.
• Independent self-starter, able to work remotely.
• Valid UK driving licence.
• Knowledge/experience in electrical installation (desirable).