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For Companies At a Glance
- Tasks: Manage and develop customer accounts while driving sales growth in a dynamic environment.
- Company: Join Nu-Heat, a leader in bespoke underfloor heating solutions with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus, generous holiday, and matched pension contributions.
- Why this job: Make a real impact by nurturing customer relationships and contributing to sustainable heating solutions.
- Qualifications: Sales experience, strong communication skills, and a passion for customer service.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.
As Account Manager, you will be responsible for managing and developing your own section of Nu-Heat’s trade and new business customer base. This includes nurturing existing relationships and proactively sourcing new opportunities to drive long-term sales growth. You’ll manage the customer experience from initial contact through to order confirmation, whether the customer has a live project or not. This involves specifying the most suitable system(s) for each customer, maintaining strong conversion and retention rates, and ensuring a tailored package of support is in place for your portfolio of accounts. You will be expected to build and maintain effective relationships with both existing and potential customers, proactively identify, qualify, and follow up on new business leads, manage enquiries from lead creation through to order confirmation and contribute to both personal and team sales targets.
Working hours: 37.5 hours per week, Monday-Friday, 9am-5pm.
Working style: Hybrid - Honiton, Devon.
Responsibilities
- Customer conversion: Develop trade customers of all levels of business through clear ownership and account management, providing tailored service profiles as appropriate to facilitate business growth at appropriate pricing and margin levels.
- Retention: Identify customers that may be at risk of not retaining and understand why they didn’t purchase from Nu-Heat. Obtain another project to quote for them, understanding what needs to happen for them to order from Nu-Heat next time around.
- Contributing to Company Development: Improving customer satisfaction by answering incoming calls quickly, participating in company meetings, and providing feedback for improvement.
- Lead to prospect conversion: Qualifying leads to ensure understanding of timescales, value and potential future business.
- Prospect to customer conversion: Following up projects to an agreed SLA to ensure conversion of sales opportunities is maximised.
- Follow-up previous lapsed customers and unsuccessfully quoted trade prospects to understand why they didn’t purchase from Nu-Heat and obtain another project to quote for them.
The Person
To succeed in this role, you’ll need to be a confident, driven team player with a high level of focus and motivation in the sales arena. You should consistently deliver exceptional customer service and demonstrate commercial awareness. You’ll also be expected to maintain up-to-date knowledge of Nu-Heat products and competitor offerings and understand relevant legislation affecting the renewable and underfloor heating (UFH) market through independent study or by requesting training where needed.
- Account management and business development experience is desirable.
- Able to build rapport quickly and tailor communication style to suit the audience.
- Able to communicate effectively over the phone.
- Able to manage and prioritise a large workload to ensure high levels of efficiency and productivity.
- High levels of I.T literacy.
- Target driven and resourceful.
- Excellent levels of customer service.
- Excellent written & verbal communication skills.
- Independent self-starter, able to work in a cross-functional team environment.
- H&V industry knowledge is desirable.
The Benefits
- Bonus
- 23 days holiday
- Pension contribution matched up to 8%
- Life Assurance 3x base salary
- Genuit sharesave scheme
Account Manager in Devon employer: Nu-Heat Underfloor Heating & Renewables
Contact Detail:
Nu-Heat Underfloor Heating & Renewables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Devon
✨Tip Number 1
Get to know Nu-Heat inside out! Familiarise yourself with their products and services, so you can chat confidently about how you can help customers. This will show you're genuinely interested and ready to provide tailored solutions.
✨Tip Number 2
Network like a pro! Attend industry events or connect with professionals on LinkedIn. Building relationships can lead to valuable insights and potential job opportunities. Plus, it’s a great way to showcase your enthusiasm for the role!
✨Tip Number 3
Practice your pitch! Prepare a brief introduction about yourself and your experience that highlights your account management skills. This will help you make a strong impression when you get the chance to speak with hiring managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be able to showcase your understanding of Nu-Heat’s mission and how you can contribute to their growth plans.
We think you need these skills to ace Account Manager in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your account management and business development experience, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the heating industry and how you can contribute to Nu-Heat’s growth. Be specific about your achievements and how they relate to the job.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we want to see how you can connect with clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nu-Heat Underfloor Heating & Renewables
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Nu-Heat's underfloor heating solutions and how they stand out in the market. Familiarise yourself with their unique selling points and be ready to discuss how these products can benefit potential customers.
✨Showcase Your Relationship-Building Skills
As an Account Manager, building rapport is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or turned around a challenging situation. This will demonstrate your ability to connect with customers and drive long-term sales growth.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to manage a difficult customer or convert a lead into a sale. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Commercial Awareness
Stay updated on industry trends and competitor offerings. Be prepared to discuss how you would position Nu-Heat against competitors and what strategies you would employ to attract new business. This shows that you're not just focused on sales but also understand the bigger picture.
