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For Companies At a Glance
- Tasks: Manage and develop customer accounts, driving sales growth and ensuring exceptional service.
- Company: Join Nu-Heat, a leader in innovative underfloor heating solutions.
- Benefits: Enjoy bonuses, 23 days holiday, matched pension contributions, and life assurance.
- Why this job: Be part of a dynamic team and make a real impact in the renewable energy sector.
- Qualifications: Experience in account management and a passion for customer service.
- Other info: Office-based role with opportunities for hybrid work after probation.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.
The Role - 4x Positions Available
Known internally as Account Manager, in this role, you will be responsible for managing and developing your own section of Nu-Heat’s trade and new business customer base. This includes nurturing existing relationships and proactively sourcing new opportunities to drive long‑term sales growth. You’ll manage the customer experience from initial contact through to order confirmation, whether the customer has a live project or not. This involves specifying the most suitable system(s) for each customer, maintaining strong conversion and retention rates, and ensuring a tailored package of support is in place for your portfolio of accounts.
You will be expected to build and maintain effective relationships with both existing and prospective customers, proactively identify, qualify, and follow up on new business leads, manage enquiries from lead creation through to order confirmation and contribute to both personal and team sales targets. To succeed in this role, you’ll need to be a confident, driven team player with a high level of focus and motivation in the sales arena. You should consistently deliver exceptional customer service and demonstrate commercial awareness. You’ll also be expected to maintain up‑to‑date knowledge of Nu-Heat products and competitor offerings and understand relevant legislation affecting the renewable and underfloor heating (UFH) market through independent study or by requesting training where needed.
Working hours: 37.5 hours per week, Monday‑Friday, 9am‑5pm. Working style: Office-based in Honiton, 5 days per week (hybrid after probation). Enjoy the buzz of collaboration and the energy of a shared workspace. Our full‑time office culture fuels creativity, connection, and career growth every single day.
Responsibilities
- Customer conversion: Develop trade customers of all levels of business through clear ownership and account management, providing tailored service profiles as appropriate to facilitate business growth at appropriate pricing and margin levels.
- Retention: Identify customers that may be at risk of not retaining and understand why they didn’t purchase from Nu‑Heat. Obtain another project to quote for them, understanding what needs to happen for them to order from Nu‑Heat next time around.
- Contributing to Company Development: Improving customer satisfaction by answering incoming calls quickly, participating in company meetings, feedback any ideas for improvement.
- Lead to prospect conversion: Qualifying leads to ensure understanding of timescales, value and potential future business.
- Prospect to customer conversion: Following up projects to an agreed SLA to ensure conversion of sales opportunities is maximised.
- Follow‑up previous lapsed customers and unsuccessfully quoted trade prospects to understand why they didn’t purchase from Nu‑Heat and obtain another project to quote for them, understanding what needs to happen for them to order from Nu‑Heat next time around.
The Person
- Account management and business development experience.
- Able to build rapport quickly and tailor communication style to suit the audience.
- Able to communicate effectively over the phone.
- Able to manage and prioritise a large workload to ensure high levels of efficiency and productivity.
- High levels of I.T literacy.
- Target driven and resourceful.
- Excellent levels of customer service.
- Independent self‑starter, able to work in a cross‑functional team environment.
- H&V industry knowledge is desirable.
The Benefits
- Bonus.
- 23 days holiday.
- Pension contribution matched up to 8%.
- Life Assurance 3x base salary.
- Genuit sharesave scheme.
Seniority level: Entry level. Employment type: Full‑time. Job function: Sales and Customer Service. Industries: Wholesale Hardware, Plumbing, Heating Equipment.
Account Manager employer: Nu-Heat Underfloor Heating & Renewables
Contact Detail:
Nu-Heat Underfloor Heating & Renewables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Account Manager role.
✨Tip Number 2
Practice your pitch! You never know when an opportunity might pop up, so be ready to talk about your experience and how you can help Nu-Heat grow. Keep it concise and focus on how you can drive sales and customer satisfaction.
✨Tip Number 3
Research, research, research! Know everything about Nu-Heat’s products and the competition. This will not only impress during interviews but also help us tailor our approach to potential customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s show them what we’ve got!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Account Manager role. Highlight your account management and business development experience, and don’t forget to sprinkle in some examples of how you've delivered exceptional customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Nu-Heat. Share your passion for the industry and how you can contribute to our ambitious growth plans. Keep it engaging and personal!
Show Off Your Knowledge: Demonstrate your understanding of Nu-Heat products and the renewable heating market in your application. This shows us that you’re proactive and genuinely interested in the role. A little research goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Nu-Heat!
How to prepare for a job interview at Nu-Heat Underfloor Heating & Renewables
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Nu-Heat's underfloor heating systems and how they compare to competitors. This will not only show your enthusiasm for the role but also demonstrate your ability to engage with customers knowledgeably.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained customer relationships. Highlight how you tailored your approach to meet their needs, as this is crucial for an Account Manager role.
✨Demonstrate Your Sales Acumen
Be ready to discuss specific strategies you've used to convert leads into sales. Think about how you can apply these strategies to Nu-Heat’s offerings and be prepared to share your thoughts on improving customer retention.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the company’s growth plans and how you can contribute. This could include inquiries about team dynamics or upcoming projects that align with your skills.
