At a Glance
- Tasks: Provide top-notch technical support and customer service for Nu-Heat products.
- Company: Join Nu-Heat, a leader in bespoke heating solutions with a focus on sustainability.
- Benefits: Enjoy 23 days holiday, matched pension contributions, and life assurance.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers with innovative heating solutions.
- Qualifications: Strong customer service skills and a knack for problem-solving required.
The predicted salary is between 30000 - 40000 £ per year.
Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.
The Role
In this role you are accountable for the after sales care and technical support services for Nu Heat customers. Using your excellent customer service skills and technical knowledge you will be able to ensure that we are available when our customers need us whilst focussing on resolving queries first time and finding solutions for technical faults. You will be an organised individual armed with outstanding customer service skills and technical knowledge who will be self-motivated to deliver quality at pace whilst putting the needs of the team above your own to ensure that queries are answered correctly first time and that we are available when our customers need us. As a technical expert, you can expect to be called on to support the design of Nu Heat systems as well as using your expertise to provide support to internal customers when required to do so. You will be self-motivated with a desire to learn, seek knowledge and take on new challenges demonstrating the Nu-Heat values in your interactions both with colleagues and customers. Nu-Heat will help you to develop your skills through internal and external courses, job specific training and coaching as well as opportunities to experience other areas within the business where appropriate.
Working Style: 9:00 - 17:00 (8:00 - 16:00 one day per week). Hybrid 3 days in office, 2 days WFH (on-site full time during probation period).
Responsibilities
- Represent the Nu-Heat brand in all customer interactions
- Provide internal & external customers with a high level of technical support via multiple channels
- Understand the design and operation of all Nu Heat products
- Support installations through timely and accurate advice
- Troubleshoot problems to ensure longevity of supplied systems
- Provide advice on the components and spare parts required for all systems
- Understand designs and heat loss assessments of properties
- Produce quotations and sales orders ready for shipment
- Check installations against the design, and docking drawings
- Provide advice on related products such as Microgeneration certification, Government funding and Engineer bookings
- Manage the returns process ensuring that company policy is adhered to
- Provide support to colleagues queries
- Actively making improvement suggestions to process, product or service
The Person
- Excellent levels of customer service
- Excellent time management and organisation skills
- Excellent written and verbal communication
- Excellent PC skills including Microsoft applications, Teams, and web based CRM systems
- Able to work in a calm and methodical manner
- Able to work on your own initiative without supervision
- Need to be flexible and adaptable to meet the needs of the business
- Able to work individually and as part of a team
- Building Services (plumbing and electrical) industry knowledge would be advantageous
- Installation/site experience within a plumbing or electrical field would be an advantage
The Benefits
- 23 days holiday
- Pension contribution matched up to 8%
- Life Assurance 3x base salary
- Genuit sharesave scheme
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
Technical Support Engineer in Honiton employer: Nu-Heat UK Ltd
Nu-Heat is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With a commitment to sustainability and innovation in the heating industry, employees benefit from comprehensive training opportunities, a hybrid working model, and a generous benefits package including matched pension contributions and life assurance. Located in Honiton, this role not only allows for personal growth but also contributes to meaningful projects that enhance energy efficiency in homes across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Honiton
✨Tip Number 1
Get to know Nu-Heat and its products inside out! Familiarise yourself with their underfloor heating systems and customer service approach. This way, when you get that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your technical support skills! Think about common issues customers might face and how you would resolve them. Role-playing these scenarios with a friend can help you feel more confident during the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and what they look for in a Technical Support Engineer. Plus, it could give you a leg up in the application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Nu-Heat team.
We think you need these skills to ace Technical Support Engineer in Honiton
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical knowledge in your application. We want to see how you can apply your expertise to support our customers and troubleshoot issues effectively.
Customer Service is Key:Emphasise your customer service experience! At Nu-Heat, we pride ourselves on providing top-notch support, so let us know how you've gone above and beyond for customers in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Technical Support Engineer role. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Nu-Heat team!
How to prepare for a job interview at Nu-Heat UK Ltd
✨Know Your Stuff
Make sure you understand the technical aspects of Nu-Heat's products. Brush up on underfloor heating systems, their design, and operation. Being able to discuss these confidently will show that you're not just a customer service pro but also a technical expert.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved issues quickly or went above and beyond for a customer. This role is all about helping customers, so demonstrating your skills here is key.
✨Be Organised and Methodical
Since the role requires excellent time management and organisation skills, think of ways to demonstrate this in your interview. You could talk about how you prioritise tasks or manage multiple queries at once. Showing that you can work calmly under pressure will impress the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This could be about their growth plans, training opportunities, or how they support their team. Asking questions shows your interest in the position and helps you determine if it's the right fit for you.
