GBS Lead in Honiton

Closing Date for Application: Sunday 31/05/2026

Company Overview: Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award‑winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu‑heat has ambitious growth plans.

Working Style: On site with travel to other Genuit sites expected Monday to Friday, 9:00 to 17:00 with 30 min lunch.

Key Responsibilities:

• Implement the Genuit Business System, its tools, techniques and behaviours, seeking out ways to work better.
• Identify and deliver business improvement through Kaizen events, continuous improvement projects (CIP), daily collaboration, focused action and teamwork.
• Act as a data‑focussed, process‑driven advocate for change who recognises the importance of engagement, colleague relationships and teamwork.
• Lead the structured approach and alignment to the GBS way of working, while rolling up sleeves to make things happen.
• Coach functional teams, enabling improvement to become sustainable and part of how we do business.
• Facilitate Kaizen events, lead the process of identifying the most impactful events and report on the events' success.
• Lead root‑cause analysis workshops and follow up on corrective and preventive actions.
• Support wider CMS improvement activities by sharing knowledge and supporting cross‑business events in the division.
• Take ownership of the role and deliver results, including delivering departmental improvements.
• Own a suite of departmental KPIs, analyse, update and action them.
• Champion GBS and advocate it as 'the way we work.'
• Manage the CIP portfolio ensuring projects progress and correct practices are followed.
• Question everything, seek continuous improvement, and coach colleagues to foster a continuous improvement culture.
• Identify and seek out better ways of working to exceed customer expectations.
• Attend networking events, share best practice workshops, and participate in the GBS team.
• Use process mapping techniques to deep‑dive into business processes, reduce or remove non‑value‑adding steps.
• Use business process measures to recognise areas for improvement and use Pareto analysis to identify the most effective improvements.

The Person – Essential:

• Proven track record of identifying inefficiencies and leading improvements within your team or function.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, gaining buy‑in for new processes or ways of working.
• Demonstrated ability to manage cross‑functional change in a practical, people‑focused way.
• Project management skills with a track record of success.
• Strong problem‑solving skills using data, insight and structured processes.

Desirable:

• Experience leading transformation initiatives (formal or informal).
• Practical understanding of Lean, Six Sigma, Agile, or other improvement methodologies.

Benefits:

• 23 days holiday.
• Pension contribution matched up to 8%.
• Life Assurance up to 3× base salary.
• Genuit sharesave scheme.