At a Glance
- Tasks: Be the friendly face of our organisation, welcoming visitors and answering queries.
- Company: Join NTW Solutions, a proud partner of the NHS, dedicated to making a difference.
- Benefits: Enjoy competitive pay, health support, and a range of discounts.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Make a positive impact in a supportive environment while gaining valuable experience.
- Qualifications: GCSE education and strong organisational skills are essential.
The predicted salary is between 13.55 - 13.55 £ per hour.
Main area: Reception and Administration
Grade Band B (£13.55 per hour)
Contract: Fixed term - 9 months (working shift pattern)
Hours: Part time - 22.5 hours per week (Week 1 - 7am - 3pm, Week 2 - 12 noon - 8pm)
Employer: NTW Solutions
Site: Benton House, Newcastle Upon Tyne
Salary: £26,499 pro rata per annum
Closing: 08/09/
We are really glad you are thinking of working with us. We provide important services to the NHS and other partners. Our people are at the absolute heart of what we do and our services are based on having great people work for us. We know from our staff survey that people like working here and love the friendly and supportive teams we have. We care about our staff and provide great benefits and a range of health and wellbeing support available. We strive to be a great and inclusive place to work.
Job overview: As a receptionist, you’ll be the first point of contact for anyone visiting the site, providing a friendly and professional welcome. You’ll greet patients, visitors, staff and contractors, answering queries and ensuring everyone feels supported.
Main duties of the job:
- Providing a high quality efficient reception service and acting as a first point of contact.
- Providing a warm welcome to patients, visitors, staff, contractors and anyone else who visits the site and answering any queries.
- Answering the phone and dealing with any queries people have.
- Being proactive and working with a range of teams to deal with and resolve any issues you are faced with.
- Carrying out a range of clerical and administrative tasks, for the reception itself, as well as other teams.
- Issuing and controlling access to keys and fobs.
- Being conscious of your safety as well as mindful of patients' needs.
Working for our organisation: NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed, and we keep buildings running and grounds tidy. We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
Person specification:
- Dealing with customers and the general public.
- Reception work or similar.
- Using, managing and maintaining administrative systems.
Skills and Knowledge:
- Good organisational and planning skills.
- Ability to prioritise and process information according to urgency.
- Must be able to meet the mobility requirements of the post.
Education and Qualifications:
- General education at GCSE level.
Various posts are subject to DBS clearance prior to commencement. To comply with Home Office Immigration Regulations, all applicants must state their current immigration status, including expiry dates.
Receptionist employer: NTW Solutions
NTW Solutions is an exceptional employer located in Newcastle upon Tyne, dedicated to fostering a culture of sustainability and innovation. Employees benefit from competitive pay, a robust pension scheme, and comprehensive health and wellbeing support, all while contributing to meaningful projects that drive the CNTW Group's Net Zero ambitions. With a strong emphasis on professional development and collaboration, this role offers a unique opportunity to make a significant impact in the field of decarbonisation.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NTW Solutions and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NTW Solutions and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NTW Solutions.
Get Familiar with Our Brand:Before applying, take some time to learn about NTW Solutions and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NTW Solutions
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NTW Solutions.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NTW Solutions will surely appreciate.
