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For Companies At a Glance
- Tasks: Support the ESR Team and enhance the A4C job evaluation service.
- Company: Inclusive workplace dedicated to diversity and employee wellbeing.
- Benefits: Competitive pay, pension, discounts, and health support.
- Why this job: Make a real difference in staff experience and organisational efficiency.
- Qualifications: Strong communication, customer service focus, and attention to detail.
- Other info: Great opportunities for personal growth in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
As a Workforce Officer, you'll play a key role in supporting the Electronic Staff Records (ESR) Team and the Agenda for Change (A4C) job evaluation service.
Responsibilities
- Delivering a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group.
- Maintaining the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently.
- Enhancing the customer service experience for managers and staff.
- Liaising daily with internal and external stakeholders.
- Ensuring compliance with relevant policies, procedures, and employment legislation.
Qualifications and Skills
- Excellent communication skills
- A willingness to learn
- Strong customer service focus
- Great attention to detail
- Superb organisational and time management skills
- The ability to adapt to a changing workload
Everyone's Welcome
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here. We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
Workforce Officer (ESR and A4C) in Newcastle upon Tyne employer: NTW Solutions
Contact Detail:
NTW Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Officer (ESR and A4C) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like to work as a Workforce Officer and might even refer you for the position.
✨Tip Number 2
Prepare for the interview by practising common questions related to ESR and A4C. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your customer service skills during the interview! Think of examples where you enhanced the experience for others, as this is key for the role. We want to see how you can make a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Workforce Officer (ESR and A4C) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Workforce Officer role. We want to see how you can support the ESR team and enhance customer service!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your ability to liaise with various stakeholders. Use clear and concise language in your application to demonstrate this.
Highlight Your Attention to Detail: As a Workforce Officer, accuracy is crucial. Make sure to mention any experiences where your attention to detail made a difference. We love seeing candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NTW Solutions
✨Know Your ESR Inside Out
Make sure you understand the Electronic Staff Records (ESR) system thoroughly. Familiarise yourself with its functionalities and how it supports staff management. This will show your potential employer that you're not just interested in the role, but also committed to delivering a high-quality service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've enhanced customer service experiences in previous roles. Think about specific situations where you went above and beyond for managers or staff. This will highlight your strong customer service focus, which is crucial for this position.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You might want to share a story about a time when your attention to detail made a significant difference. This will resonate well, as maintaining the integrity of the ESR system is a key responsibility.
✨Adaptability is Key
Prepare to talk about how you've successfully managed changing workloads in the past. Employers love candidates who can adapt quickly, so think of examples that showcase your superb organisational and time management skills. This will reassure them that you can handle the dynamic nature of the role.
