At a Glance
- Tasks: Support the ESR team and enhance customer service for managers and staff.
- Company: Join NTW Solutions, a friendly team supporting the NHS.
- Benefits: Competitive pay, pension, discounts, and health support.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Willingness to learn, attention to detail, and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
A new opportunity for a permanent contract has opened within our fast-paced, hardworking, and friendly NTW Solutions ESR and AfC team. If you're looking for your next opportunity, we'd love to hear from you!
Main duties of the job
- As a Workforce Officer, you'll play a key role in supporting the Electronic Staff Records (ESR) Team and the Agenda for Change (A4C) job evaluation service.
- Deliver a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group.
- Maintain the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently.
- Ensure the ESR system is up to date, accurate, and carry out maintenance to ensure the integrity of the data.
- Enhance the customer service experience for managers and staff.
- Liaise daily with internal and external stakeholders.
- Ensure compliance with relevant policies, procedures, and employment legislation.
What We're Looking For
- A willingness to learn.
- Great attention to detail.
- Superb organisational and time management skills.
- The ability to adapt to a changing workload.
About us
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time. We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here. We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
Job responsibilities
Please find attached job description for full details. We welcome your application. Please note - this vacancy may close early once a suitable amount of applications are received. Previous applicants need not apply. Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms). If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions.
Skills and Knowledge
- Knowledge of ESR processes, terms and conditions and HR systems acquired through training and experience to NVQ3 equivalent level; or equivalent experience.
Experience
- Experience of working in a busy office environment including providing day to day advice and guidance on people management issues.
- Excellent customer service experience including handling queries, complaints and sensitive information.
- Experience of team working and being able to manage workload and work flexibly to achieve deadlines and objectives.
- Experience of using Microsoft Office.
- NHS experience.
- Knowledge and experience in ESR, A4C and Recruitment.
- Experience of the disclosure and barring service.
Education and Qualifications
- NVQ3; or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Workforce Officer (ESR and A4C) employer: NTW Solutions Limited
NTW Solutions Limited is an excellent employer, offering a supportive and inclusive work environment where every employee's potential is recognised and nurtured. With a strong commitment to health and wellbeing, competitive pay, and a range of benefits including extensive discounts, employees can thrive both personally and professionally. Located within the NHS framework, this role as a Workforce Officer provides unique opportunities for growth and development while contributing to essential services that impact the community positively.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Officer (ESR and A4C)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NTW Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research NTW Solutions, their values, and how they support the NHS. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed workloads or improved processes in previous roles. This will highlight your fit for the Workforce Officer position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team at NTW Solutions.
We think you need these skills to ace Workforce Officer (ESR and A4C)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Workforce Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Attention to Detail:As a Workforce Officer, attention to detail is key! Double-check your application for any typos or errors. A polished application reflects your commitment to maintaining accuracy in the ESR system.
Highlight Your Customer Service Skills:We value great customer service, so be sure to include examples of how you've enhanced the experience for others in previous roles. This will demonstrate your ability to liaise effectively with managers and staff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people quickly. Plus, you'll find all the info you need about the role there!
How to prepare for a job interview at NTW Solutions Limited
✨Know Your ESR Basics
Before the interview, brush up on your knowledge of Electronic Staff Records (ESR) processes. Familiarise yourself with common terms and conditions related to ESR and A4C. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Attention to Detail
As a Workforce Officer, attention to detail is crucial. Prepare examples from your past experiences where your meticulousness made a difference. Whether it was maintaining data accuracy or handling sensitive information, be ready to share these stories.
✨Demonstrate Your Customer Service Skills
Since enhancing the customer service experience is part of the job, think of specific instances where you provided excellent service. Be prepared to discuss how you handled queries or complaints effectively, showcasing your ability to communicate clearly and empathetically.
✨Be Ready for Adaptability Questions
The role requires adapting to changing workloads, so expect questions about how you've managed shifting priorities in the past. Prepare to discuss strategies you’ve used to stay organised and meet deadlines, highlighting your superb organisational skills.
