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For Companies At a Glance
- Tasks: Support the ESR team and enhance customer service for managers and staff.
- Company: Join NTW Solutions, a friendly team dedicated to supporting the NHS.
- Benefits: Enjoy competitive pay, pension, discounts, and health support.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: No HR expertise needed; just bring your willingness to learn and attention to detail.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 30000 - 42000 £ per year.
A new opportunity for a permanent contract has opened within our fast-paced, hardworking, and friendly NTW Solutions ESR and AfC team. If you're looking for your next opportunity, we'd love to hear from you!
Main duties of the job
As a Workforce Officer, you'll play a key role in supporting the Electronic Staff Records (ESR) Team and the Agenda for Change (A4C) job evaluation service.
Your responsibilities will include:
- Delivering a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group.
- Maintaining the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently.
- Enhancing the customer service experience for managers and staff.
- Liaising daily with internal and external stakeholders.
- Ensuring compliance with relevant policies, procedures, and employment legislation.
What We're Looking For you don't need to be an HR expert--we're looking for someone with:
- A willingness to learn
- Great attention to detail
- Superb organisational and time management skills
- The ability to adapt to a changing workload
About us
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
Job responsibilities
Please note - this vacancy may close early once a suitable amount of applications are received. Previous applicants need not apply. All jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms). If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions.
Person Specification
Skills and Knowledge
- Knowledge of ESR processes, terms and conditions and HR systems acquired through training and experience to NVQ3 equivalent level; or equivalent experience
Experience
- Experience of working in a busy office environment including experience of providing day to day advice and guidance on people management issues
- Excellent customer service experience including handling queries, complaints and sensitive information
- Experience of team working and being able to manage workload and work flexibly to achieve deadlines and objectives
- Experience of using Microsoft Office
Education and Qualifications
- NVQ3; or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Workforce Officer (ESR and A4C) in Newcastle upon Tyne employer: NTW Solutions Limited
Contact Detail:
NTW Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Officer (ESR and A4C) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at NTW Solutions on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by researching the ESR processes and the A4C job evaluation service. Show us you’re keen and ready to dive into the role by having some thoughtful questions lined up!
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service and teamwork. We want to see how you handle real-life scenarios, so think of examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets to the right people. Plus, it shows you’re serious about joining our friendly team!
We think you need these skills to ace Workforce Officer (ESR and A4C) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Workforce Officer role. We want to see how you can contribute to our ESR and A4C team, so don’t hold back on showcasing your relevant experience!
Show Off Your Attention to Detail: Since this role requires great attention to detail, ensure your application is free from typos and errors. We appreciate a polished application that reflects your organisational skills and commitment to quality.
Be Yourself: We’re looking for someone who’s willing to learn and adapt, so let your personality shine through! Share your enthusiasm for the role and how you can enhance the customer service experience for our managers and staff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity within our friendly team.
How to prepare for a job interview at NTW Solutions Limited
✨Know Your ESR Basics
Before the interview, brush up on the basics of Electronic Staff Records (ESR). Familiarise yourself with how the system works and its importance in supporting staff and managers. This will show your willingness to learn and your understanding of the role.
✨Showcase Your Organisational Skills
Prepare examples that highlight your superb organisational and time management skills. Think of situations where you successfully managed multiple tasks or deadlines, as this is crucial for a Workforce Officer. Be ready to discuss how you prioritise your workload.
✨Customer Service is Key
Since enhancing the customer service experience is part of the job, come prepared with examples of how you've handled queries or complaints in the past. Demonstrating your ability to provide excellent customer service will resonate well with the interviewers.
✨Be Ready to Adapt
The job requires adapting to a changing workload, so think of times when you've had to adjust quickly to new challenges. Share these experiences during the interview to illustrate your flexibility and readiness to tackle whatever comes your way.
