At a Glance
- Tasks: Support the ESR team and enhance customer service for managers and staff.
- Company: Join a friendly team at NTW Solutions, supporting the NHS.
- Benefits: Competitive pay, pension, discounts, and health support.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Willingness to learn, attention to detail, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
A new opportunity for a permanent contract has opened within our fast-paced, hardworking, and friendly NTW Solutions ESR and AfC team. If you're looking for your next opportunity, we'd love to hear from you!
Main duties of the job
As a Workforce Officer, you'll play a key role in supporting the Electronic Staff Records (ESR) Team and the Agenda for Change (A4C) job evaluation service. As a Workforce Officer you will:
- Deliver a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group.
- Maintain the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently.
- Ensure the ESR system is up to date, accurate, and carry out maintenance to the system to ensure integrity of the data.
- Enhance the customer service experience for managers and staff.
- Liaise daily with internal and external stakeholders.
- Ensure compliance with relevant policies, procedures, and employment legislation.
What We're Looking For
You don't need to be an HR expert--we're looking for someone with:
- A willingness to learn
- Great attention to detail
- Superb organisational and time management skills
- The ability to adapt to a changing workload
About us
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
Job responsibilities
Please find attached job description for full details. We welcome your application. Please note - this vacancy may close early once a suitable amount of applications are received. Previous applicants need not apply. Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms). If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions.
Person Specification
Skills and Knowledge
- Knowledge of ESR processes, terms and conditions and HR systems acquired through training and experience to NVQ3 equivalent level; or equivalent experience
Experience
- Experience of working in a busy office environment including experience of providing day to day advice and guidance on people management issues
- Excellent customer service experience including handling queries, complaints and sensitive information
- Experience of team working and being able to manage workload and work flexibly to achieve deadlines and objectives
- Experience of using Microsoft Office
- NHS experience
- Knowledge and experience in ESR, A4C and Recruitment
- Experience of the disclosure and barring service
Education and Qualifications
- NVQ3; or equivalent experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
ESR & A4C Workforce Officer: Data & People Support in Newcastle upon Tyne employer: NTW Solutions Limited
NTW Solutions Limited is an excellent employer, offering a supportive and inclusive work environment where every employee's potential is recognised and nurtured. With a strong focus on health and wellbeing, competitive pay, and a comprehensive benefits package, including discounts and pension schemes, employees are encouraged to grow and thrive within the organisation. Located within the NHS framework, this role provides meaningful opportunities to contribute to vital healthcare services while enjoying a collaborative and friendly team culture.
StudySmarter Expert Advice🤫
We think this is how you could land ESR & A4C Workforce Officer: Data & People Support in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at NTW Solutions on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the ESR and A4C processes. Show us you’re keen by understanding how our team supports the NHS and what challenges we face. It’ll impress the hiring managers!
✨Tip Number 3
Practice your answers to common interview questions, especially around customer service and teamwork. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at NTW Solutions!
We think you need these skills to ace ESR & A4C Workforce Officer: Data & People Support in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Workforce Officer role. Highlight your attention to detail and organisational skills, as these are key for maintaining the ESR system.
Show Your Willingness to Learn:We’re looking for someone eager to grow! In your application, mention any experiences where you’ve adapted to new challenges or learned new skills quickly.
Highlight Customer Service Experience:Since enhancing customer service is a big part of the job, share examples of how you've provided excellent support in previous roles. This will show us you can handle queries and complaints effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at NTW Solutions Limited
✨Know Your ESR Basics
Before the interview, brush up on your knowledge of Electronic Staff Records (ESR) processes. Familiarise yourself with how the system works and its importance in supporting staff and managers. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Attention to Detail
As a Workforce Officer, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature made a difference. Whether it was maintaining data accuracy or managing complex tasks, be ready to share these stories.
✨Demonstrate Your Customer Service Skills
Since enhancing the customer service experience is part of the job, think of specific instances where you provided excellent service. Highlight how you handled queries or complaints effectively, showcasing your ability to communicate clearly and empathetically.
✨Be Ready for Adaptability Questions
The job requires adapting to changing workloads, so prepare to discuss times when you successfully managed shifting priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your flexibility.
