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- Tasks: Support trainees by managing their learning journey and ensuring a smooth training experience.
- Company: Join a dynamic team dedicated to empowering learners and enhancing their skills.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a collaborative and innovative setting.
- Why this job: Make a real difference in trainees' lives while developing your administrative and coordination skills.
- Qualifications: Diploma holder with a passion for education and good communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This role supports trainees throughout their learning journey by managing learning administration, coordinating follow-ups, and providing timely support to ensure a smooth and positive training experience.
Manage Operations and Learning Administration
- Track and monitor closely trainees' edu-cycle, from course onboarding to completion.
- Ensure turnaround days are met at different stages of a trainee’s edu-cycle.
- Ensure prompt follow up on trainee’s enquiries or requests in mailbox, calls or in-person.
- Ensure make-up classes/re-assessments are arranged for absent trainees.
- Conduct regular class visits and surveys to understand trainees’ needs.
- Accurately update all tracking files and related enterprise systems.
- Provide basic skills advisory to support trainees' lifelong learning ambitions and career aspirations, linking trainees with the appropriate Sales Consultant.
- Conduct post-course follow ups and placement statuses with trainees.
- Actively participate in continuous improvement and productivity projects.
- Timely submission of monthly trainees status reports and statistics.
- Perform ad-hoc job-related duties as assigned.
Manage Stakeholders
- Handle enquiries from trainees on logistics and administrative related matters.
- Maintain good customer service relationships at all times.
- Ensure smooth handoff and follow-up between different departments.
Requirements
- Diploma holder or equivalent qualifications.
- Good knowledge of supported courses will be an advantage.
- Good knowledge of training administration systems will be an advantage.
- Good knowledge of Power Apps, Power Automate will be an advantage.
Please note that working location is at Bras Basah/SingPost.
Executive, Student Admin in London employer: NTUC LEARNINGHUB PTE. LTD.
Contact Detail:
NTUC LEARNINGHUB PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive, Student Admin in London
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your desired company. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for roles in student administration. Practise your answers, but keep it natural – we want to see your personality shine through!
✨Tip Number 3
Showcase your skills during the interview. If you’ve got experience with training administration systems or tools like Power Apps, make sure to highlight that – it’s what sets you apart!
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Executive, Student Admin in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Executive, Student Admin role. Highlight your experience in managing learning administration and supporting trainees, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to mention any relevant skills you have, especially if you’re familiar with training administration systems or tools like Power Apps and Power Automate. We love seeing how your skills can benefit our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NTUC LEARNINGHUB PTE. LTD.
✨Know the Edu-Cycle Inside Out
Familiarise yourself with the entire trainee edu-cycle, from onboarding to completion. Be ready to discuss how you would manage each stage and ensure timely follow-ups, as this role is all about supporting trainees through their learning journey.
✨Showcase Your Customer Service Skills
Since maintaining good customer service relationships is key, prepare examples of how you've handled enquiries or resolved issues in the past. Highlight your ability to communicate effectively and provide timely support to trainees.
✨Demonstrate Your Organisational Skills
This role involves tracking and monitoring various administrative tasks. Bring up specific strategies or tools you’ve used to stay organised, such as managing tracking files or using training administration systems. Mention any experience with Power Apps or Power Automate if you have it!
✨Be Ready for Continuous Improvement Discussions
The company values continuous improvement, so think about ways you’ve contributed to productivity projects in previous roles. Prepare to discuss how you can bring that mindset to the team and enhance the training experience for trainees.