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- Tasks: Support trainees by managing their learning journey and ensuring a smooth training experience.
- Company: Join a dynamic team dedicated to empowering learners and enhancing their skills.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Located in the vibrant Bras Basah area, with opportunities for growth and development.
- Why this job: Make a real difference in trainees' lives while developing your administrative and communication skills.
- Qualifications: Diploma holder with a passion for education and good customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
This role supports trainees throughout their learning journey by managing learning administration, coordinating follow‑ups, and providing timely support to ensure a smooth and positive training experience.
Manage Operations and Learning Administration
- Track and monitor closely trainees' edu-cycle, from course onboarding to completion.
- Ensure turnaround days are met at different stages of a trainee’s edu-cycle.
- Ensure prompt follow up on trainee’s enquiries or requests in mailbox, calls or in-person.
- Ensure make‑up classes/re‑assessments are arranged for absent trainees.
- Conduct regular class visits and surveys to understand trainees’ needs.
- Accurately update all tracking files and related enterprise systems.
- Provide basic skills advisory to support trainees' lifelong learning ambitions and career aspirations, linking trainees with the appropriate Sales Consultant.
- Conduct post‑course follow ups and placement statuses with trainees.
- Actively participate in continuous improvement and productivity projects.
- Timely submission of monthly trainees status reports and statistics.
- Perform ad‑hoc job‑related duties as assigned.
Manage Stakeholders
- Handle enquiries from trainees on logistics and administrative related matters.
- Maintain good customer service relationships at all times.
- Ensure smooth handoff and follow‑up between different departments.
Requirements
- Diploma holder or equivalent qualifications.
- Good knowledge of supported courses will be an advantage.
- Good knowledge of training administration systems will be an advantage.
- Good knowledge of Power Apps, Power Automate will be an advantage.
Please note that working location is at Bras Basah/SingPost.
Executive, Student Admin employer: NTUC LEARNINGHUB PTE. LTD.
Contact Detail:
NTUC LEARNINGHUB PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive, Student Admin
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your desired company. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student administration. We should also think about how our skills align with the role, especially in managing operations and supporting trainees.
✨Tip Number 3
Showcase our passion for lifelong learning! During interviews, let’s share examples of how we’ve supported others in their learning journeys or improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Executive, Student Admin
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Executive, Student Admin role. Highlight your experience in managing learning administration and supporting trainees, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to mention any relevant skills you have, especially if you’re familiar with training administration systems or tools like Power Apps and Power Automate. We love seeing how your skills can contribute to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at NTUC LEARNINGHUB PTE. LTD.
✨Know the Edu-Cycle Inside Out
Familiarise yourself with the entire trainee edu-cycle, from onboarding to completion. Be ready to discuss how you would track and monitor this process effectively, as well as how you can ensure timely follow-ups and support for trainees.
✨Showcase Your Customer Service Skills
Since maintaining good customer service relationships is key, prepare examples of how you've handled enquiries or resolved issues in previous roles. Highlight your ability to communicate clearly and empathetically with trainees.
✨Demonstrate Your Tech Savvy
Brush up on your knowledge of training administration systems, Power Apps, and Power Automate. Be prepared to discuss how you’ve used technology to improve processes or enhance the trainee experience in past positions.
✨Emphasise Continuous Improvement
Think about ways you can contribute to continuous improvement and productivity projects. Come armed with ideas or experiences where you’ve successfully implemented changes that benefited your team or organisation.