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Your day at NTT DATA The Principal Marketing Specialist, Client Experience Centre (CXC) Briefing Advisor supports the oversite of NTT DATA's London CXC programme, directing and supporting the strategy, operations, and end-to-end execution of executive customer engagements as required. Reporting to the Executive, Global Head of Marketing Content and Creative Services, this role translates business objectives into compelling briefing experiences that strengthen C-suite relationships and accelerate business outcomes. This marketer is a team lead who is responsible for coaching and mentoring less experienced CXC team members, holds accountability for programme performance, and ensures consistently superior client experiences across all events and engagements.
Key Responsibilities:
- Collaborate with the Innovation Centre leader, to support the strategy, planning, and execution of the London Client Experience programme, The Principal Marketing Specialist, CXC Briefing Advisor, will own the full executive briefing lifecycle from discovery and programme/agenda design through on-site management and post-engagement reporting and analysis.
- Consult with the Innovation Centre leader and team, account teams and sales leadership to understand customer objectives; develop briefing strategies and executive-level meeting plans that align customer priorities with NTT DATA's solutions and business goals.
- Lead and mentor less experienced team members; provide direction, coaching, and accountability to briefing staff and vendors; lead regular planning meetings to prepare for upcoming engagements.
- Oversee content management and presentation quality; facilitate and/or support review sessions as required depending on meeting experience with Innovation Centre team and provide light presenter coaching on messaging, timing, and audience engagement to ensure executive-level delivery standards.
- Partner with the Marketing Events Team to support company-sponsored executive events and customer engagements. This may include logistics support, catering, facilities coordination, and local hospitality planning and enablement to ensure a world-class visitor experience.
- Manage the briefing management system; maintain scheduling policies, processes, and procedures aligned with the programme's strategic objectives and NTT DATA's budget.
- Develop, manage, and report the CXC budget; maintain financial accountability for all programme expenditure. Maintain vendor contact relations and ensure payments as needed.
- Align and influence internal organisations and external alliances in support of the CXC strategy; coordinate with the senior executives, portfolios, sales leadership, and regional teams to ensure programme objectives are understood and achieved.
- Apply broad knowledge of NTT DATA's portfolio and competitive environment to advise account teams on relevant topics, identify growth opportunities, and position briefings as a strategic business driver.
- Capture and report on engagement outcomes, KPIs, and client feedback; if required, present programme performance insights to senior leadership and drive continuous improvement across the CXC.
- Support executive communications, public relations/media and analyst relations programs as requested including internal townhalls, press interactions, speaking engagements, and industry events; build and maintain relationships with marketing leadership, executive administrators, and key external partners.
Knowledge and Attributes:
- Expert knowledge of executive briefing programme management and end-to-end event planning and execution, including logistics, vendor management, budget oversight, and client experience delivery.
- Strong knowledge of technology capabilities and services that allow for ease of understanding and applicability to NTT DATA's portfolio, solutions, and competitive landscape, with the ability to position briefing content strategically for C-suite audiences.
- Excellent financial and business acumen; proven ability to manage programme budgets, propose forecasts, and identify cost efficiencies.
- Advanced organisational agility with the ability to engage credibly at all levels of NTT DATA and with senior external partners and customers.
- Outstanding communication and presentation skills; ability to create executive-level messaging, facilitate high-stakes briefings, and coach others to deliver with impact.
- Advanced project management skills; proven ability to manage multiple complex, concurrent engagements and lead cross-functional teams to deliver on time and to standard.
- Strong people leadership capability; experienced in developing, mentoring, and holding teams and vendors accountabl
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Principal Marketing Specialist, CXC Briefing Advisor in London employer: nttlimited
At NTT DATA, we pride ourselves on being a global leader in technology services, offering an inclusive and dynamic work environment where innovation thrives. As a Databricks Solution Architect, you will have the opportunity to work with cutting-edge technologies while collaborating with top-tier clients, ensuring your professional growth through continuous learning and impactful projects. Our commitment to diversity, employee development, and a culture of excellence makes NTT DATA an exceptional place to build a meaningful career.
