At a Glance
- Tasks: Lead transformative BPO/BPaaS sales and build executive relationships.
- Company: Join NTT DATA, a global leader in technology services.
- Benefits: Enjoy competitive salary, comprehensive benefits, and flexible work options.
- Other info: Be part of a dynamic team driving innovation and growth.
- Why this job: Make an impact in AI-driven solutions for top-tier clients.
- Qualifications: 15+ years in BPO sales with a track record of closing large deals.
The predicted salary is between 72000 - 88000 £ per year.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA is currently looking for a Principal BPO/BPaaS Sales Lead, remote + client-related travel, for our growing team in the UK&I region.
Position Summary
We are seeking an experienced and historically successful Principal BPO/BPaaS Sales Lead for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven history of originating relationships and closing large, complex BPO and BPaaS deals. These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/ BPaaS transformative service solutions that enable their businesses to achieve their Board-Level, and Executive-Level strategic outcome goals.
Key Responsibilities
- Market-maker who originates deals proactively. Successful candidates will be adept and have a history of creating demand in the market and establishing relationships with decision making buyers of the service.
- Subject Matter Expert in one or more of the following industries: Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing/ Retail/ Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences.
- Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospective organization and the key stakeholders and be able to develop a customized transformative BPO/ BPaaS proposition, leveraging AI and technology automation.
- Lead the end-to-end sales cycle, collaborating with solution architects, pricing teams, legal, operations, among others to structure competitive multi-million-dollar ACV BPO deals.
- Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives.
- Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COOs, CIOs, CFOs, and Heads of Operations.
- Stay current on industry and AI/ technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
- Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.
Required Qualifications
- Ideally 15+ years of experience in BPO / Business Process Services sales with a deep understanding of transformative outsourcing models.
- Demonstrated success having sold large, complex, global BPO deals (ideally >$20M TCV).
- Industry experience selling Transformative Customer Experience/ Customer Service and Industry Specific Core value chain deals.
- Strong financial acumen and ability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship-building skills.
- Experience working within or selling to Fortune 1000 clients.
Preferred Attributes
- Ability to bridge business value with enabling technologies such as AI, analytics, core industry specific administrative platforms, and automation.
- Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams.
- History of exceeding sales targets and contributing to revenue growth.
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Principal BPO/BPaaS Sales Lead employer: NTT
At NTT DATA, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the Head of Global Treasury, you will lead a talented team in a role that not only offers competitive compensation and benefits but also provides ample opportunities for professional growth and development within a large multinational environment. Our commitment to innovation and excellence ensures that you will be at the forefront of strategic financial initiatives, making a meaningful impact on our global operations.
