SAP AMS Pre‑Sales Skills Strong experience supporting SAP AMS pre‑sales cycles, including solution scoping, effort estimation, and proposal development.Ability to design value-driven AMS delivery models aligned with client business objectives, including hybrid, offshore/onshore, and outcome-based models.Extensive experience presenting Service Delivery and AMS transformation roadmaps to C‑suite, program leaders, and procurement teams.Expertise in conducting client workshops, fit-gap assessments, and service discovery sessions to identify AMS opportunities.Demonstrated success in client demos, bid defences, and orals, articulating SAP AMS value proposition, operating model, and governance framework.SAP AMS Delivery Skills Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks.Leading, motivating, and developing the SAP support team, directly or indirectly, to build business capability and drive quality improvement.Managing service costs and improving productivity for complex customer contracts.Identifying and defining requirements for new services in collaboration with customers.Ensuring all services are professionally introduced and accepted into service.Driving continual improvement of Service Delivery standards and practices for customer contracts.Innovating and contributing to the broader service delivery community.Supporting proposal development and bid activities, especially in the gas and utilities sector.Managing SAP release cycles, including planning, coordination, and execution of releases across environments.Ensuring release governance, quality assurance, and compliance with change management protocols.Drive DevOps adoption in SAP landscapes, including automation and streamline release processes using CI/CD pipelines Understanding of various monitoring and testing tools Extensive experience leading SAP Application Management Services (AMS) across pre‑sales, solutioning, transition, and steady‑state delivery. Adept at designing and presenting AMS transformation roadmaps, delivery frameworks, and governance structures to senior stakeholders. Proven track record managing large SAP AMS engagements end‑to‑end, including resource planning, demand/supply management, risk mitigation, contract adherence, and continual service improvement. Skilled in collaborating with sales, architects, and delivery teams to build winning AMS proposals and ensuring seamless mobilization and steady-state service delivery. Customer Focus: Dedication to delivering superior service and building long-term client relationships. Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.10+ years of experience in SAP service delivery management & AMS presales or related roles.Strong understanding of SAP systems (e.g., S/4HANA, SAP BTP, SAP Ariba, SAP FSM, ECC6.Knowledge of ServiceNowITIL accreditation or equivalent, and SAP RUN methodology expertise. We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network. For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. You can find more information about NTT DATA UK & Ireland here: We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Consulting and Advisory ServicesEmployment type:
Service Delivery Manager - Hybrid Working in London employer: NTT
At NTT DATA, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the Head of Global Treasury, you will lead a talented team in a role that not only offers competitive compensation and benefits but also provides ample opportunities for professional growth and development within a large multinational environment. Our commitment to innovation and excellence ensures that you will be at the forefront of strategic financial initiatives, making a meaningful impact on our global operations.
