At a Glance
- Tasks: Install, troubleshoot, and maintain desktops and peripherals for clients, both on-site and remotely.
- Company: Global tech company committed to diversity and inclusion.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team with exciting growth opportunities.
- Why this job: Join a team that empowers local talent and makes a real-world impact.
- Qualifications: Experience in Windows support, troubleshooting, and customer service.
The predicted salary is between 44645 - 54567 £ per year.
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
- Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
- Provide technical support and incident management service desk functions (Service Now)
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS)
- Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
- Diagnoses and resolves product performance problems.
- Instructs customers in the operation and maintenance of basic Windows.
Desktop/technical Windows support experience or equivalent Service Now ticketing system (or similar ticketing system)Office 365 support Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Installation/Troubleshooting of Software/Hardware Proven customer service background Able to comprehend and follow verbal and written technical instructions and scripts.
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world.
Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing.
Our Learning and Development team ensure that there are continuous growth and development opportunities for our people.
We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here
We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices.
We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce.
We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities.
In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role.
Join us in building a truly diverse and empowered team.
Senior Technical Support Engineer - Network in London employer: NTT
At NTT DATA, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the Head of Global Treasury, you will lead a talented team in a role that not only offers competitive compensation and benefits but also provides ample opportunities for professional growth and development within a large multinational environment. Our commitment to innovation and excellence ensures that you will be at the forefront of strategic financial initiatives, making a meaningful impact on our global operations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer - Network in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NTT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NTT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Support Engineer - Network in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NTT:Your cover letter is your chance to shine! Tell us why you want to work at NTT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NTT!
How to prepare for a job interview at NTT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
