Salesforce Agentforce Technical Consultant in London

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The team that you’ll be working with:

As part of our continuous growth, we are seeking a skilled Agentforce Technical Consultant to design, build, and optimise AI-powered agent solutions on the Salesforce platform. This role will play a key part in delivering intelligent automation, conversational experiences, and AI-driven workflows using Salesforce Agentforce capabilities. You will work as part of our Salesforce practice within delivery teams to implement scalable, secure, and high-performing solutions while developing deeper expertise in AI, automation frameworks, and emerging Salesforce innovations. This is an exciting opportunity to be at the forefront of Salesforce AI transformation.

Please note, you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.

What you’ll be doing:

• Design and configure Agentforce agents aligned to business use cases
• Build AI-driven workflows using Flow, Apex, and orchestration tools
• Implement conversational and automation capabilities across Sales and Service use cases
• Configure prompts, grounding strategies, guardrails, and agent behaviours
• Support testing, optimisation, and monitoring of AI agent performance
• Develop custom solutions using Apex, Lightning Web Components (LWC), and declarative tools
• Build integrations using REST/SOAP APIs and event-driven patterns
• Ensure scalability, performance, and adherence to platform limits
• Support CI/CD pipelines and version control best practices
• Collaborate with Solution Architects and Technical Leads on solution design
• Participate in technical design sessions and backlog refinement
• Contribute to effort estimation and sprint planning
• Support documentation and knowledge sharing
• Ensure compliance with security, data privacy, and AI governance standards
• Apply Salesforce and AI best practices to reduce technical debt
• Contribute to reusable frameworks and accelerators within the practice

What experience you’ll bring:

• 3–5+ years Salesforce platform development experience
• Experience with Apex, LWC, and Salesforce automation tools
• Exposure to Agentforce, Einstein, AI automation, or conversational solutions
• Strong understanding of data modelling and integration patterns
• Experience working in Agile delivery environments
• Strong problem-solving and analytical mindset
• Salesforce Platform Developer I (required)
• Platform Developer II (desirable)
• Salesforce AI / Agentforce certifications (where applicable)
• Additional cloud certifications (Sales, Service, Experience) beneficial
• Independently delivers well-scoped development tasks
• Demonstrates growing expertise in AI-driven Salesforce capabilities
• Balances declarative and programmatic approaches effectively
• Contributes ideas and innovation within the team
• Shows ambition to grow toward Technical Lead or SME capability
• Integration Experience is beneficial (MuleSoft / APIGEE / Connected Apps)
• Experience of JavaScript/Lightning components
• Basic understanding of Apex sharing and security model
• Experienced with Lightning Web Components
• Skills in analyzing and problem-solving issues
• Experience of prioritizing tasks and working to deadlines
• Strong communication, time-management and multi-tasking skills
• Automated testing experience (e.g. Provar, Selenium) - desirable
• Able to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement.
• Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed.

Clearance: Security Clearance will be required for this role. Candidates to confirm if they have / are willing to be cleared.

Who we are: NTT DATA UK&I is an ambitious business, and we want our people to be ambitious too: in your outlook, attitude and career goals. Building on our amazing heritage, we are embracing future opportunities with positivity, energy and commitment. Working together, we can create a positive, rewarding and inclusive culture.

Our commitment is to provide a forward-looking, equitable and rewarding place to work. We are developing programmes and initiatives to help our people to feel encouraged, appreciated and valued: we want you to feel like you belong here.

Your commitment is to reimagine and reinvent the possible, in your day-to-day work and how you interact with clients. This can mean challenging accepted wisdom, asking the right questions, making more meaningful connections. We’re working to provide an environment where that’s possible, in the belief that you cannot achieve your best without feeling energised and motivated.

The outcome is to create a place where you can thrive - where your growth and development are nurtured in a culture that celebrates creativity, innovation, and teamwork. We’re committed to fostering an environment that not only makes you want to stay but inspires you to reach new heights. At the heart of everything we do is our belief in the power of people, the deep, one-to-one relationships we build with you, and the lasting connections you create with clients. We want you to grow with us because when you succeed, we all shine.

Our mission: to accelerate client success and positively impact society through responsible innovation.

Our values: Respect every voice. We grow by listening. We invite different viewpoints, honour every background and encourage sharing perspectives to learn from one another. Think big. Be bold. We stretch beyond what's expected. Curiosity fuels us, ambition drives us and innovation is how we push boundaries to shape the future. Deliver the outcome. We build trust by keeping our word. We act with integrity and hold ourselves accountable – always choosing to do the right thing. Win together. We lift each other up. We collaborate across borders, share openly and succeed as one global team.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. We are also proud to share that we have a range of Inclusion Networks such as the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

Workplace type: About NTT DATA. NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer. NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters. NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.