At a Glance
- Tasks: Provide top-notch IT support, troubleshooting, and maintenance for desktops and notebooks.
- Company: Join a global tech leader committed to innovation and inclusivity.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team that values collaboration and growth.
- Why this job: Make a real impact by helping clients solve tech challenges every day.
- Qualifications: Experience in Windows support and excellent customer service skills required.
The predicted salary is between 29700 - 36300 £ per year.
The team you'll be working with is responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This position will be client-based, working at a client site location – Broad Street, London.
What you'll be doing:
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
- Windows troubleshooting, diagnosing, imaging/deployment and software installation.
- Serves as company liaison with customers on administrative and technical matters.
- Provide technical support and incident management service desk functions (Service Now).
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS).
- Installs, maintains and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, 11).
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services (basic break fix for desktops, laptops).
- Instructs customers in the operation and maintenance of basic Windows.
What experience you'll bring:
- Desktop/technical Windows support experience or equivalent.
- ServiceNow ticketing system (or similar ticketing system).
- Office 365 support.
- Windows troubleshooting, diagnosing, imaging/deployment and software installation.
- Installation/Troubleshooting of Software/Hardware.
- Proven customer service background.
- Able to comprehend and follow verbal and written technical instructions and scripts.
- CompTIA A+ certification or equivalent skill set.
- Individual must have the ability to receive calls during the normal business day and after hours.
- Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
- Excellent verbal and written communication skills with emphasis in customer service.
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
Who we are:
We're a business with a global reach that empowers local teams, undertaking exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services allows you to achieve great things by working with brilliant colleagues and clients on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people, fostering collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation.
What we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
IT Support Engineer in London employer: NTT
At NTT DATA, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the Head of Global Treasury, you will lead a talented team in a role that not only offers competitive compensation and benefits but also provides ample opportunities for professional growth and development within a large multinational environment. Our commitment to innovation and excellence ensures that you will be at the forefront of strategic financial initiatives, making a meaningful impact on our global operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NTT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NTT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NTT!
✨Direct Apply to NTT
Let's not forget to apply directly through the NTT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NTT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NTT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NTT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
