At a Glance
- Tasks: Provide top-notch IT support, troubleshooting, and maintenance for desktops and notebooks.
- Company: Join a global tech leader committed to innovation and inclusivity.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team that values collaboration and growth.
- Why this job: Make a real impact by helping clients solve tech challenges every day.
- Qualifications: Experience in Windows support and excellent customer service skills required.
The predicted salary is between 29700 - 36300 £ per year.
The team you'll be working with is responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This position will be client-based, working at a client site location – Broad Street, London.
What you'll be doing:
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
- Windows troubleshooting, diagnosing, imaging/deployment and software installation.
- Serves as company liaison with customers on administrative and technical matters.
- Provide technical support and incident management service desk functions (Service Now).
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS).
- Installs, maintains and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, 11).
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services (basic break fix for desktops, laptops).
- Instructs customers in the operation and maintenance of basic Windows.
What experience you'll bring:
- Desktop/technical Windows support experience or equivalent.
- ServiceNow ticketing system (or similar ticketing system).
- Office 365 support.
- Windows troubleshooting, diagnosing, imaging/deployment and software installation.
- Installation/Troubleshooting of Software/Hardware.
- Proven customer service background.
- Able to comprehend and follow verbal and written technical instructions and scripts.
- CompTIA A+ certification or equivalent skill set.
- Individual must have the ability to receive calls during the normal business day and after hours.
- Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
- Excellent verbal and written communication skills with emphasis in customer service.
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
Who we are:
We're a business with a global reach that empowers local teams, undertaking exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services allows you to achieve great things by working with brilliant colleagues and clients on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people, fostering collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation.
What we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
IT Support Engineer in London employer: NTT
At NTT DATA, we pride ourselves on being an exceptional employer that champions diversity and inclusion while fostering a culture of continuous growth and innovation. As a Databricks Solution Architect, you will have the opportunity to work with cutting-edge technologies in a collaborative environment, driving impactful data solutions for our clients. With a commitment to employee development and a focus on meaningful work, NTT DATA is the ideal place for professionals looking to advance their careers in a dynamic and supportive setting.
